After-Sales Experience Coordinator

Sydsen Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sydsen Group is seeking an After Sales Consultant to enhance the service experience for customers, coordinating with workshop and parts teams to ensure accurate after-sales administration.

In this role you will handle customer communications, appointment bookings, quotations, invoicing, and documentation while maintaining strong relationships with customers, workshop staff and management to support timely service delivery.

Qualifications

• Grade 12 / Matric is the minimum requirement.
• Previous After Sales or Service Department experience.
• Computer literate.
• Driver’s license.

Responsibilities

• Welcome customers and manage the service process with updates and authorisations.
• Pre-assess bookings, print job cards and check parts requirements.
• Check validity of warranties, motor plans and obtain authorisations.
• Prepare quotes, complete invoicing and follow up on payments.
• Confirm readiness of vehicles and arrange collection; explain work completed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

Grade 12 / Matric

Tools

Computer literacy

Job description

Sydsen Group is seeking an After Sales Consultant to enhance the service experience for customers, coordinating with workshop and parts teams to ensure accurate after-sales administration.

In this role you will handle customer communications, appointment bookings, quotations, invoicing, and documentation while maintaining strong relationships with customers, workshop staff and management to support timely service delivery.