Contact Centre Ops Coordinator & Executive Admin

Sydsen Group; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

The Sydsen Group is seeking a highly organised Contact Centre Administrator to support the daily operations of a busy contact centre leadership team. The role emphasizes meticulous administration, reporting, calendar management and effective stakeholder communication in a fast-paced environment.

Responsibilities include maintaining contact lists, coordinating meetings, preparing dashboards, processing invoices, and assisting with events and branch initiatives.

Qualifications

• Grade 12 / Matric or NQF4 equivalent.
• Diploma in Business Management or Administration advantageous.
• Minimum 2–3 years’ administrative experience.
• Experience supporting senior management.
• Experience compiling reports and presentations.
• Exposure to reporting and data analysis.
• Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Teams and Zoom.
• Experience working with CRM systems would be advantageous.
• Strong written and verbal communication skills.
• English proficiency is essential.
• Valid driver’s licence.
• Must reside within reasonable travelling distance of the vacancy.

Responsibilities

• Maintain accurate internal and external contact information and distribution lists.
• Manage leadership calendars, recurring meetings and scheduling requirements.
• Coordinate meeting logistics, boardroom bookings and Teams/Zoom links.
• Provide administrative support to senior leadership.
• Compile, analyse and distribute monthly Contact Centre, Customer Care and CX reports.
• Follow up with relevant teams to ensure reporting is submitted within required deadlines.
• Prepare and distribute presentations, dashboards and operational reporting.
• Update weekly and monthly performance reports.
• Coordinate platform meetings and ensure required statistics are received.
• Assist with marketing-related coordination for branch openings and other initiatives.
• Process invoices and payment requisitions accurately and on time.
• Monitor monthly platform spend.
• Compile payroll listings, including new starters, terminations, changes and allowances.
• Collect and submit overtime and public-holiday hours within payroll deadlines.
• Monitor senior management diaries when required and assist with urgent correspondence.
• Provide operational support to the Contact Centre team when required.
• Assist with customer calls and queries during busy periods where necessary.

Skills

Strong organizational skills

Attention to detail

Communication skills

Ability to work under pressure

Education

Grade 12 / Matric or NQF4 equivalent

Diploma in Business Management or Administration

Tools

Outlook

Excel

PowerPoint

Teams

Zoom

Job description

The Sydsen Group is seeking a highly organised Contact Centre Administrator to support the daily operations of a busy contact centre leadership team. The role emphasizes meticulous administration, reporting, calendar management and effective stakeholder communication in a fast-paced environment.

Responsibilities include maintaining contact lists, coordinating meetings, preparing dashboards, processing invoices, and assisting with events and branch initiatives.