Adventure Travel Sales Support Specialist

Lumenii Proprietary Limited; Cape Town; On-site; ZAR 180,000 - 250,000; Full time

Job summary

Escape+Explore, a luxury adventure travel company based at our Noordhoek HQ, is seeking an organized, proactive Sales Support to join the team. You will help the Sales Team (Adventure Architects) manage bookings, amendments, and supplier liaison to ensure nothing falls through.

In this role you will coordinate guest information, prepare reconfirmations and pre-tour documentation, and keep CRM and calendars accurate.

Qualifications

• Matric (Grade 12)
• At least 5 years of working experience, ideally in a support role or the travel industry
• Highly computer literate, with strong Microsoft Office skills
• Comfortable with computer systems, and able to pick up new ones quickly (CRM or sales system experience is an advantage)
• Exceptional attention to detail: organised, thorough and a natural problem solver
• Customer-focused, with a confident, professional manner on the phone with clients and suppliers
• Trustworthy and reliable, and a strong team player
• A valid driver's licence and your own transport (the office has no nearby public transport)

Responsibilities

• Support the Sales Team (Adventure Architects) with confirmed bookings, amendments, requotes and agent enquiries
• Keep booking information and guide calendars accurate in the booking system and CRM
• Coordinate guest information, dietary requirements, hotel details and special requests
• Prepare agent reconfirmations, guide packs and pre-tour documentation
• Liaise with Cape Town's top hotels, local suppliers and international tour operators
• Assist with booking changes arising from weather, guest requests or operational needs
• Help track enquiries and leads, and follow up outstanding bookings and payments
• Support general office coordination and events

Skills

Attention to detail

Customer-focused

Problem solving

Team player

Organised

Strong communication

Education

Matric (Grade 12)

Tools

Microsoft Office

CRM systems

Job description

Escape+Explore, a luxury adventure travel company based at our Noordhoek HQ, is seeking an organized, proactive Sales Support to join the team. You will help the Sales Team (Adventure Architects) manage bookings, amendments, and supplier liaison to ensure nothing falls through.

In this role you will coordinate guest information, prepare reconfirmations and pre-tour documentation, and keep CRM and calendars accurate.