Adventure Travel Sales Support Specialist

GainRep; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Escape+Explore is looking for an organised, proactive Sales Support to join our Noordhoek HQ. You will support the Sales Team (Adventure Architects) after bookings, coordinating arrangements, liaising with suppliers, and ensuring nothing falls through the cracks.

You will manage bookings in the CRM, keep guest information up to date, handle amendments, reconfirmations and agent enquiries, and contribute to a smooth, professional service for clients and partners.

Qualifications

• Matric (Grade 12) is required.
• At least 5 years of working experience, ideally in a support role or the travel industry.
• Strong Microsoft Office skills are essential.
• CRM or sales system experience is an advantage.
• Exceptional attention to detail; organised, thorough and a natural problem solver.
• Customer-focused, professional on the phone with clients and suppliers.
• Excellent written and verbal English.
• Trustworthy, reliable and a strong team player.
• Valid driver’s licence and own transport (office has no nearby public transport).

Responsibilities

• Support the Sales Team (Adventure Architects) with confirmed bookings, amendments, requotes and agent enquiries.
• Keep booking information and guide calendars accurate in the booking system and CRM.
• Coordinate guest information, dietary requirements, hotel details and special requests.
• Prepare agent reconfirmations, guide packs and pre-tour documentation.
• Liaise with Cape Town's hotels, local suppliers and international tour operators.
• Assist with booking changes arising from weather, guest requests or operational needs.
• Help track enquiries and leads, and follow up outstanding bookings and payments.
• Support general office coordination and events.

Skills

Customer focus

English proficiency

Team player

Attention to detail

Organised

Education

Matric (Grade 12)

Tools

CRM system

Microsoft Office

Job description

Escape+Explore is looking for an organised, proactive Sales Support to join our Noordhoek HQ. You will support the Sales Team (Adventure Architects) after bookings, coordinating arrangements, liaising with suppliers, and ensuring nothing falls through the cracks.

You will manage bookings in the CRM, keep guest information up to date, handle amendments, reconfirmations and agent enquiries, and contribute to a smooth, professional service for clients and partners.