Sales Support

Gainrep; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Escape+Explore is looking for an organised, proactive Sales Support to join our Noordhoek HQ. You will support the Sales Team (Adventure Architects) after bookings, coordinating arrangements, liaising with suppliers, and ensuring nothing falls through the cracks.

You will manage bookings in the CRM, keep guest information up to date, handle amendments, reconfirmations and agent enquiries, and contribute to a smooth, professional service for clients and partners.

Qualifications

• Matric (Grade 12) is required.
• At least 5 years of working experience, ideally in a support role or the travel industry.
• Strong Microsoft Office skills are essential.
• CRM or sales system experience is an advantage.
• Exceptional attention to detail; organised, thorough and a natural problem solver.
• Customer-focused, professional on the phone with clients and suppliers.
• Excellent written and verbal English.
• Trustworthy, reliable and a strong team player.
• Valid driver’s licence and own transport (office has no nearby public transport).

Responsibilities

• Support the Sales Team (Adventure Architects) with confirmed bookings, amendments, requotes and agent enquiries.
• Keep booking information and guide calendars accurate in the booking system and CRM.
• Coordinate guest information, dietary requirements, hotel details and special requests.
• Prepare agent reconfirmations, guide packs and pre-tour documentation.
• Liaise with Cape Town's hotels, local suppliers and international tour operators.
• Assist with booking changes arising from weather, guest requests or operational needs.
• Help track enquiries and leads, and follow up outstanding bookings and payments.
• Support general office coordination and events.

Skills

Customer focus

English proficiency

Team player

Attention to detail

Organised

Education

Matric (Grade 12)

Tools

CRM system

Microsoft Office

Job description

THE ONE WHO MAKES IT ALL HAPPEN: SALES SUPPORT

The adventure has been sold. Now it's time to bring all the details together! We're looking for an organised, proactive problem-solver to support our Sales Team (Adventure Architects) with everything that happens after the booking: coordinating arrangements, managing changes, liaising with suppliers and making sure nothing falls through the cracks.

Escape+Explore is an exclusive adventure travel company, based at our HQ in Noordhoek on the Cape Peninsula. Several of our sales managers started in junior roles with us, and experienced candidates will have scope to take on more responsibility.

Main outcomes

• Accurate, well-managed bookings and smooth tour preparation
• Prompt, professional responses to agents and clients
• Efficient communication between Sales, After-Sales and Operations
• Reliable, up-to-date booking and CRM information

Key responsibilities

• Support the Sales Team (Adventure Architects) with confirmed bookings, amendments, requotes and agent enquiries
• Keep booking information and guide calendars accurate in the booking system and CRM
• Coordinate guest information, dietary requirements, hotel details and special requests
• Prepare agent reconfirmations, guide packs and pre-tour documentation
• Liaise with Cape Town's top hotels, local suppliers and international tour operators
• Assist with booking changes arising from weather, guest requests or operational needs
• Help track enquiries and leads, and follow up outstanding bookings and payments
• Support general office coordination and events

Requirements

Knowledge and experience

• Matric (Grade 12)
• At least 5 years of working experience, ideally in a support role or the travel industry
• Highly computer literate, with strong Microsoft Office skills
• Comfortable with computer systems, and able to pick up new ones quickly (CRM or sales system experience is an advantage)
• Exceptional attention to detail: organised, thorough and a natural problem solver
• Customer-focused, with a confident, professional manner on the phone with clients and suppliers
• Excellent written and verbal English
• Trustworthy and reliable, and a strong team player
• A valid driver's licence and your own transport (the office has no nearby public transport)

Advantageous

• Experience in the tourism industry, including putting together itineraries and travel arrangements
• Tourism systems such as Tourplan or Wetu
• A certification or degree in administration or project management

Benefits

• A small, close-knit team of 20, with a fun and supportive culture, at a distinctive luxury adventure travel company
• Real room to grow, with remuneration in line with experience