Adventure Activity Guide Supervisor - Dikhololo Resort

The Beekman Group; Brits; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

The Beekman Group at the Dikhololo Resort in Brits is seeking an enthusiastic Adventure Activity Guide to coordinate and lead outdoor programs for guests, with a strong emphasis on safety and customer satisfaction.

You will manage staff, plan daily activities, and ensure high-quality experiences for families and groups in a dynamic resort setting, including ziplining, quad biking, hiking, and water-based activities.

Qualifications

• Matric or Grade 12 (Compulsory).
• First Aid certification required.
• Valid Driver’s Licence.
• Experience leading games and activities for children and families.
• Knowledge of OHS requirements.

Responsibilities

• Coordinate and lead adventure activities such as ziplining, quad biking, hiking, and kayaking.
• Plan daily programs and ensure safety standards and risk assessments.
• Provide exceptional customer service and address inquiries and feedback.
• Oversee equipment maintenance and bookings for activities.
• Promote and upsell resort facilities and family-friendly programs.

Skills

Team leadership

Public speaking

Customer service

Communication

Risk assessment

Safety awareness

Staff management

Education

Grade 12 (Matric)

First Aid certification

Tools

Computer literacy

Audio-visual skills

Job description

To provide extraordinary services to our Resorts Guests in the form of leisure, recreational and adventure sports activities while overseeing and managing all aspects of adventure sports activities within an organization. This role involves coordinating, planning, and executing various adventure sports programs, ensuring safety standards, managing staff, and providing exceptional customer experiences. The Adventure Activity Guide plays a key role in promoting adventure sports and maintaining high levels of customer satisfaction.

Key Performance Areas:

• Coordinate activities including Ziplining, Quad Biking, hiking, mountain biking, kayaking, rock climbing and other outdoor activities.
• Assisting with activities such as Quad Biking, Ziplining, hiking, mountain biking, rock climbing, kayaking and other outdoor experiences.
• leading groups on outdoor excursions, providing information on flora, fauna, and geography. Responsibilities include ensuring safety, interpreting nature, and enhancing participants' outdoor experience. Strong knowledge of local ecosystems, navigation skills, and first aid are essential. Excellent communication abilities are crucial for fostering an enjoyable and educational hiking experience.
• Daily program development, design, plan, and implement adventure sports programs such as rock climbing, kayaking, zip-lining, mountain biking, and other outdoor activities.
• Ensure all adventure sports activities comply with safety regulations and industry standards.
• Conduct regular safety inspections and risk assessments of equipment and facilities.
• Provide exceptional customer service, addressing inquiries, complaints, and feedback promptly and professionally.
• Oversee the maintenance and upkeep of adventure sports facilities and equipment.
• Assist in taking equipment and activity bookings.
• Assist with promotions, functions, and events.
• To be pro-active and use initiative with customer service and complaints.
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations, water safety and hygiene within the prescribed working area
• Up sell all Resort facilities.
• Child mind kids - Love for Children - Facilitate and arrange kids and family water sport entertainment games and activities.

Minimum Qualifications and Experience:

• Matric or Grade 12 (Compulsory)
• Child minding experience (Advantage)
• Previous experience in entertainment, adventure activities, tourism, hospitality, hotels, resorts, theme parks or children's camps.
• Proven ability to lead and manage a team.
• Experience leading games and activities for children and families.
• Excellent communication and public speaking skills.
• Strong customer service and people skills.
• The ability to remain calm and professional during crisis situations.
• Good computer literacy and audio-visual skills.
• Knowledge of Occupational Health and Safety (OHS) requirements.
• Valid First Aid certification.
• Valid Driver’s Licence.
• Accommodation will be provided

Key Competencies and Personal Attributes:

• High energy levels with a passion for working with the public & particularly children.
• Prepared to work outside of normal office hours which includes, public holidays and weekends.
• Work during high season periods
• Work within a multi-cultural environment including multi genders
• Flexibility, patience and adaptability

Only short-listed candidates will be contacted.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo Resort in Brits. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.