Outdoor Adventure Guide & Guest Experience Leader

The Beekman Group; Brits; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Brits, North West – South Africa. The Beekman Group seeks an Adventure Activity Guide to oversee and coordinate adventure sports at Dikhololo Resort. You will manage staff, promote safety standards, and ensure outstanding guest experiences across quad biking, ziplining, hiking, and family water activities.

Responsibilities include planning daily programs, risk assessments, customer service, and upselling resort facilities. Must have first aid, OHSA awareness, and a valid driver’s license.

Qualifications

• Matric or Grade 12 (Compulsory).
• Child minding experience (Advantage).
• Previous experience in adventure activities, tourism, hospitality, recreation, guiding or a similar environment.
• A basic understanding of Quad Bikes and Zipline operations.
• Ability to lead games and activities for kids and families.
• Public speaking.
• Computer literacy and Audio-visual expertise.
• Proficiency in Crisis management.
• Safety and security act (OHSA).
• First Aid training/certification.
• Valid Driver's Licence.

Responsibilities

• Assist with adventures and outdoor activities such as quad biking, ziplining, hiking, mountain biking and rock climbing.
• Lead groups on outdoor excursions and provide information on flora, fauna and geography.
• Develop and implement daily adventure sports programs; ensure safety and compliance.
• Perform safety inspections and risk assessments of equipment and facilities.
• Deliver exceptional customer service and address inquiries and complaints promptly.
• Oversee maintenance of facilities and equipment; assist with bookings and promotions.

Skills

Public speaking

First aid

Crisis management

Computer literacy

Audio-visual expertise

Customer service

Communication skills

Education

Matric/Grade 12

Tools

Audio-visual equipment

Job description

Brits, North West – South Africa. The Beekman Group seeks an Adventure Activity Guide to oversee and coordinate adventure sports at Dikhololo Resort. You will manage staff, promote safety standards, and ensure outstanding guest experiences across quad biking, ziplining, hiking, and family water activities.

Responsibilities include planning daily programs, risk assessments, customer service, and upselling resort facilities. Must have first aid, OHSA awareness, and a valid driver’s license.