Admissions Clerk

Clinix Health Group (Pty) Ltd; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clinix Health Group (Pty) Ltd is seeking an Admissions Clerk at Dr. G.M. Pitje day Hospital in Johannesburg to plan and coordinate end-to-end reception and administrative tasks in line with Group quality standards.

The role involves managing clerical and front-desk duties, assisting patients with admissions, collecting necessary documentation, and ensuring accurate data entry in the hospital system, while maintaining confidentiality and professional service.

Qualifications

• 1-2 years in general office administration is required.
• Administration Qualification / NQF Level 5 is required.
• Health related qualifications are advantageous.

Responsibilities

• Efficient management of clerical and front-desk tasks.
• Attend to all patient and customer queries professionally.
• Answer calls at front desk.
• Ensure admissions/reception area is maintained daily.
• Provide information to customers about admissions and bookings per Clinix standards.
• Process healthcare forms and documentation.
• Assist patients to complete required forms and documents.
• Gather information and documentation from patients on admission (ID, Medical Scheme card).
• Capture patient information accurately on admission.
• Ensure admitting and treating doctors are correctly entered in the system.
• Escalate issues to the Reception Supervisor.
• Maintain patient confidentiality in daily tasks.
• Complete discharge when needed.
• Complete pre-admissions and pre-authorisations and capture information in the approved system.
• Complete ad-hoc general administration.

Skills

SAP

Computer literacy

Education

Administration Qualification / NQF Level 5

Health related qualifications (advantage)

Job description

Job Title: Admissions Clerk

Location: Dr. G.M. Pitje day Hospital (Johannesburg).

Reports to: Hospital Manager

Job Summary

To plan and coordinate the end-to-end management of reception and administrative tasks for the hospital in alignment with Group quality standards.

Requirements

Minimum Qualifications

• Administration Qualification / NQF Level 5.
• Added advantage: Health related qualifications

Minimum Experience

• 1-2 years in general office administration.

Key Competencies

. SAP and Computer literacy.

Deliverables

• Efficient management of Clerical and Front-desk tasks.
• Professionally and diligently attend to all patient and customer queries
• Attend to calls received at front desk
• Physically inspect and ensure the admissions / reception area is well maintained each day
• Provide adequate information to customers and patients with regards to admissions and booking in accordance with Clinix standards
• Process healthcare forms (and all related documentation)
• Assist patients to accurately complete appropriate forms and documents, where required
• Obtain all required information and documentation from patients on admission i.e., Identity document and current/valid Medical Scheme card, as per the company policies and procedures
• Accurately capture patient information upon admission
• Ensure the admitting and treating doctor are accurately captured on the approved system
• Escalate any issues to the Reception Supervisor
• Execute daily tasks in a manner that maintains patient confidentiality
• Complete the discharge process as and when necessary
• Complete pre-admissions and pre-authorisations and accurately capture the information on the approved system (Inclusive of completing the Patient Master Index with authorisation / reference numbers, ICD codes (where applicable), diagnoses (where relevant) and all other relevant information.
• Complete ad-hoc general administration.