Manager

JTC Group; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

JTC Group is seeking a capable Manager to lead the transfer agency team in Cape Town, overseeing daily activities and ensuring delivery in line with fund rules and SLA.

The role requires 7+ years in Transfer Agency or Fund Administration, strong people leadership, and experience in shared services or offshore support. You will drive process improvements, manage key client relationships, and act as an escalation point for risk and operations.

Qualifications

• 7+ years’ experience in Transfer Agency or Fund Administration.
• Proven team leadership and people management capability.
• Experience in shared services, offshore support or scaling operational teams advantageous.
• Strong knowledge of AML/KYC regulations.
• Experience in preparing MI and presentations.

Responsibilities

• Own local execution of a transfer agency service model in line with fund rules and SLA.
• Recruit, train and develop the TA team and manage performance.
• Support on operational projects such as migrations between jurisdictions.
• Act as escalation point for operational issues, client queries and risk matters.
• Support team strategy and growth by identifying process and client experience improvements.
• Prioritise workload and delegate within service delivery timeframes.
• Review and approve instructions, including payments and other senior approvals.
• Attend and lead team/division meetings to communicate changes within the Group.
• Help embed a strong service culture and delivery hub across the business.

Skills

AML/KYC

Stakeholder mgmt

Problem solving

Presentation skills

Client relationships

Education

Third level degree

Tools

Microsoft Office

Job description

The Manager will be responsible for the management of thetransfer agency team and their day-to-day activities. The role is critical in establishing and scaling our Cape Town TA services center, providing operational leadership,control oversight and subject matter expertise across core transfer agencyactivities.

MAIN RESPONSIBILITIES AND DUTIES

• Own the local execution of a transfer agency service model, ensuring that services are delivered in accordance with fund rules and SLA.
• Provide strong people management, including the recruitment, training and development of the team.
• Support on key operational projects – such as migration work between jurisdictions.
• Act as a key escalation point for operational issues, client queries and risk matters, ensuring timely resolution.
• Support the team strategy and growth of the team and business by identifying areas for process and client experience improvement.
• Prioritise workload and delegate work within agreed service delivery timeframes.
• Review and approve instructions, including payments and other processes requiring senior approval.
• Attend and conduct where necessary team/division meetings ensuring the team remain appraised of any developments or changes within the Group.
• Help embed a strong service culture and establish a trusted and capable delivery hub within the wider business.

ESSENTIAL REQUIREMENTS

• Minimum 7 years’ experience in Transfer Agency or Fund Administration, with hands-on experience.
• Proven team management and people leadership capability.
• Experience in shared services, offshore support or scaling operational teams advantageous.
• Third level degree and relevant industry experience.
• Strong stakeholder and client relationship management skills.
• Excellent Computer literacy – especially Microsoft Office.
• Good knowledge of AML/KYC regulations.
• Experienced in preparing MI and presentations.
• Confident communicator with strong problem-solving ability.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusiveorganisation where all individuals feel welcome and feel able to participate inthe workplace fully. We value different perspectives, backgrounds and livedexperiences. This includes supporting employee wellbeing so that people feelequipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

Stay up to date with expert insights, latest updates and exclusive content.