Administrator (Temp) MMH260314-2

Momentum; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum in Centurion is seeking an administrative support specialist to compile membership packs, print cards, and route correspondence across departments. You will index documents, manage stock, and handle returned mail while engaging with clients in a service-oriented manner.

The role requires a Grade 12, 2-3 years of health administration and client service experience. Oracle knowledge and Momentum product familiarity are advantageous.

Qualifications

• Matric/Grade 12 and health admin experience is required.
• Excel proficiency essential for daily tasks.
• 2-3 years of client service experience is required.
• Knowledge of Momentum products is advantageous.
• Familiarity with Oracle system would be an advantage.

Responsibilities

• Compile membership packs, print membership cards and route correspondence to departments.
• Index documentation, stock control and stats keeping.
• Handle returned mail per the process and manage client queries.
• Build relationships with clients and internal/external stakeholders.
• Support service levels and identify improvements to client service.

Skills

Excel

Client service

Education

Grade 12 (Matric)

Tools

Oracle

Job description

Role Purpose

Compile membership packs, print membership cards, scan documents and route correspondence to various departments, query handling, liaising and coordinating with other departments and third parties.

Requirements

• Grade 12 (Matric)
• Min 2 - 3 years of health administration experience
• Computer literate (Excel proficient)
• Minimum of 2-3 years of client service experience
• Good understanding of the industry would be an advantage
• Knowledge of Momentum product offerings would be an advantage
• Knowledge of Oracle system would be an advantage

Duties and Responsibilities

• Membership packs, membership cards and routing correspondence to the relevant departments
• Compile membership packs
• Print membership cards
• Route correspondence to various Departments
• Indexing of documentation
• Stock control and stats keeping
• Ensure that all returned mail is dealt with according to the returned mail process
• Any other ad hoc functions that maybe required from time to time engage with clients in a client centric manner
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships,facilitates feedback and provides exceptional client service self-management and teamwork
• Adhere to policies and procedures and take corrective action where necessary while maintaining quality
• Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Contribute to financial controls and planning
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296