Complementary Products Administrator (Temp) MMH251112-8

Momentum; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Momentum is looking for a dedicated administrative support professional in Centurion, South Africa. The successful candidate will provide operational support, including coordinating the preparation and distribution of product packs.

Key responsibilities involve liaising with clients and handling queries, as well as ensuring adherence to Service Level Agreements. A Matric qualification and proficiency in Microsoft Office are essential, along with 2-3 years of relevant experience.

Qualifications

• 2 - 3 years of client service and administration experience.
• Good understanding of the industry would be an advantage.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Compile complementary product packs and prepare for distribution.
• Record queries and interactions on the workflow system.
• Liaise with other departments to resolve queries.
• Manage work volumes in line with Service Level Agreements (SLAs).

Skills

Client service and administration experience

Good writing and communication skills

Knowledge of Oracle System

Proficiency in Microsoft Office

Education

Matric

Job description

Role Purpose

To provide efficient administrative and operational support in the co-ordination, preparation, and distribution of complementary product packs.

Requirements

• Matric
• 2 - 3 years of client service and administration experience
• Good writing and communication skills
• Good understanding of the industry would be an advantage
• Knowledge of Oracle System would be an advantage
• Proficiency in Microsoft Office is essential

Duties and Responsibilities

• Compile complementary product packs and prepare for distribution via courier partner
• Record queries and interactions on the workflow system as required
• Liaise with other departments to resolve queries
• Liaise with clients (telephonically and via written correspondence) for gathering information and handling queries
• Liaise with courier partner regarding the delivery of packs
• Manage work volumes in line with Service Level Agreements (SLAs) and ensure these are maintained
• Respond timeously to escalations regarding complementary product packs
• Stock control and stats recordingAny additional ad hoc functions that may be required from time to time