Health Membership Administrator

Kaelo; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kaelo in Gauteng is seeking an organized Membership Administrator to onboard and maintain member, client and broker records. You will create profiles and policies within those profiles, ensuring accuracy and efficiency.

Responsibilities include managing offboarding, liaising with Client Relationship Managers, meeting billing cut-offs, and addressing queries while identifying root causes for improvements.

Qualifications

• 1-2 years in membership administration.
• Matric and a relevant business/office certificate.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Onboard and maintain member, client and broker profiles.
• Create policies within membership profiles.
• Manage offboarding: suspensions, resignations or terminations.
• Liaise with Client Relationship Managers on progress and updates.
• Respond to queries and identify root cause issues for process improvements.

Skills

Telephonic etiquette

Professionalism

Customer service

Communication

Accountability

Education

Matric

Certificate in Business management/Office management

Tools

MS Word

MS Excel

MS Outlook

Job description

Onboarding and Maintenance of Members, Clients and Brokers:

• Create member, client or broker profiles
• Create policy within membership profile

Manage Offboarding of Clients:

• Manage suspension of member
• Manage resignation or termination on member

Manage Communication and Relationships:

• Liaise with Client Relationship Managers regarding progress and updates
• Ensure process is complete by Billing Cycle cut off times
• Respond to queries regarding the membership process with both internal and external stakeholder
• Identify issues, perform root cause analysis and contribute towards process and system enhancements

SPECIAL REQUIREMENTS

• Telephonic etiquette and Professionalism

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 1-2 Years in Membership administration.

REQUIRED

• Matric
• Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
• Certificate in Business management/Office management or Office administration

PREFERRED

• FAIS Complaint: RE5 would be advantageous

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in Excel

Personal Attributes

• Accountability
• Action orientated
• Communication
• Business writing skills
• Manage complexity
• Decision thinking
• Resilient and adaptive
• Resourceful
• Demonstrates self-awareness
• Significance and values orientated