Talent Pool: Membership Clerk MMH251128-26

Momentum; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum is seeking a detail-oriented Administrator to verify and process membership applications and member records. You will ensure compliance with scheme rules, maintain accurate membership data, and produce high-quality documentation for all transactions.

Role requires 1–2 years of admin/data entry experience, good English, and familiarity with office software. A client-service mindset and awareness of regulatory requirements will help you succeed in a fast-paced environment.

Qualifications

• Matric is essential.
• Higher certificate or equivalent in Office/Business Administration or related field is desirable.
• 1–2 years’ experience as an Administrator/Data Entry Clerk or equivalent.
• Client service environment experience is desirable.
• Familiar with word processing and filing systems.

Responsibilities

• Apply and enforce membership rules and mandates to ensure compliance and prevent financial risks from incorrect membership info.
• Maintain up-to-date membership details per standards.
• Ensure high-quality documentation for membership transactions.
• Resolve member/employer/service provider queries promptly and professionally.
• Support SLA commitments and service delivery to stakeholders.

Skills

Matric (Essential)

Office Administration

Data Entry

Client service

Word processing

Excel

English proficiency

Regulatory compliance knowledge

Industry best practices

Education

Higher certificate in Office/Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Role Purpose

To verify and accurately process membership applications and member record updates in accordance with business rules, policies, and procedures.

Requirements

• Matric (Essential)
• Higher certificate or equivalent qualification in Office Administration, Business Administration, or related field. (Desirable).
• 1 – 2 years’ experience as an Administrator / Data Entry Clerk or equivalent experience
• Experience in a client service environment (desirable)
• Knowledge of administrative and office procedures and systems such as word processing, managing files and records (i.e., word, excel etc.).
• Proficiency in English and other specific languages as required.
• Knowledge of relevant regulatory and compliance requirements applicable to the industry.
• Familiarity with industry standards and best practices, enabling the application of optimal approaches and methodologies in daily tasks.

Duties and Responsibilities

PROCESS

• Apply and enforce membership rules and mandates of the scheme, including eligibility and underwriting criteria, to ensure compliance and prevent financial risks associated with incorrect membership information.
• Maintain precise and up-to-date membership details in alignment with departmental standards.
• Ensure 99.5% quality and 100% production of supporting documentation for all membership transactions.
• Resolve queries from members, employer groups, service providers, and the Scheme promptly and professionally, fostering client retention and positive relationships.
• Contribute to meeting Service Level Agreement commitments by adhering to schedules, occupancy requirements, and delivering quality service to both internal and external stakeholders.

CLIENT

• Provide authoritative expertise and support to clients and stakeholders, building and maintaining positive relationships to ensure their needs are met effectively.
• Identify opportunities to enhance client service and fair treatment within the membership administration area and make recommendations to improve overall client satisfaction.
• Deliver on service level agreements made with clients and stakeholders, ensuring their expectations are managed and met consistently.
• Participate in fostering a culture that emphasises rewarding relationships, facilitates feedback, and prioritises exceptional client service.

PEOPLE

• Continuously develop expertise in professional, industry, and legislative knowledge to stay updated with relevant practices and contribute positively to change initiatives.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders to facilitate effective communication and cooperation.
• Contribute to continuous innovation by sharing and implementing new ideas that can enhance membership administration processes and overall efficiency.
• Take ownership of driving personal career development, seeking opportunities for growth within the organisation.

FINANCE

• Identify and recommend opportunities to enhance cost-effectiveness and increase operational efficiency within the membership administration area.
• Manage financial and other company resources under your control responsibly and with due respect to budgetary constraints.
• Provide input into risk identification processes, communicating recommendations for risk mitigation in the appropriate forums.
• Contribute to the financial planning process within the membership administration area, aligning actions with the organisation's financial goals.

-346021296