Administrator, Academic Operations

Regent; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Regent Business School is seeking an Administrator, Academic Operations to support assessment processing, examination administration and webinar lectures conducted online. The role requires sharp attention to detail, strong organization, and the ability to work in a dynamic academic environment.

Responsibilities include managing online assessments, examinations, and MS Teams webinars, maintaining records, and coordinating communications between students and faculty.

Qualifications

• A minimum degree in Information Technology, business administration, or related field.
• Experience with Excel and the MS Office suite is required.
• Experience in academic administration or office management is an asset.

Responsibilities

• Process assessments submitted via online portal accurately and timely.
• Assist online examinations and MS Teams webinars.
• Maintain records and report discrepancies or issues that may arise.
• Coordinate communications between students, staff and departments.
• Prepare data analyses and reports; Excel proficiency required.

Skills

MS Office

Excel

Power BI

Communication

Organization

Time management

MS Teams

Adaptability

Attention to detail

Education

Degree in Information Technology or Business Administration

Tools

MS Teams

LMS

Power BI

Job description

Job Title: Administrator, Academic Operations

Location: Head Office, Regent Business School

Department: Academic Operations

Reports To: Director of Academic Operations and appointed Team Leads

Job Summary

The Administrator in Academic Operations will support the processing and administration of assessments submitted via the student portal, examinations conducted online, and webinar lectures hosted through MS Teams. The role requires a high level of attention to detail, excellent organizational skills, and the ability to work effectively in a dynamic academic environment.

Key Responsibilities

Assessment Processing

• Ensure timely and accurate processing of assessments submitted by students through the online portal.
• Facilitate the processing of Assessments accordingly with marking, moderation and reporting.
• Maintain accurate records of all submissions, addressing any discrepancies or issues that may arise.
• Communicate with students and faculty as necessary regarding assessment submissions.

Examination Administration

• Monitor the online exam process, ensuring students can access exams without technical issues.
• Provide support to students and faculty during exam periods for any access or technical problems.
• Facilitate the processing of Examinations accordingly with marking, moderation and reporting.
• Document and report any exam-related issues to the relevant academic departments or faculty.

Webinar and Online Lecture Support

• Assist in the scheduling, setup, and administration of webinar lectures hosted through MS Teams.
• Ensure smooth technical execution of online lectures, assisting lecturers with troubleshooting technical issues.
• Monitor attendance and engagement during webinars and report accordingly.
• Provide administrative support for online classes, including managing resources and ensuring all materials are available for students.

Administrative Support

• Perform general administrative duties for the Academic Operations department, including managing calendars, scheduling meetings, and maintaining data.
• Organize and maintain documentation for all academic activities, ensuring compliance with institutional policies and standards.
• Assist in the preparation of reports or data analyses related to academic operations, webinars, assessments, and examinations. (Experience in Excel is compulsory)

Communication and Coordination

• Serve as a liaison between students, academic staff, and other administrative departments.
• Assist in the preparation and distribution of communications regarding assessment deadlines, exam schedules, and webinar sessions.
• Provide support to the academic team by ensuring smooth coordination of online academic events.

Skills and Qualifications

Education

• A-minimum of a degree in Information Technology, business administration, or related field is preferred.

Experience

• Experience in Excel and the rest of the MS Office suite is required.
• Previous experience in academic administration, office management, or a related field is an asset.
• Experience with online platforms such as MS Teams, student portals, or learning management systems (LMS) is advantageous.

Skills

• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook and MS Teams.
• Proficiency in Power BI and other Data analysis tools in advantageous.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Attention to detail and accuracy in administrative tasks.

Attributes

• Strong problem-solving skills and ability to troubleshoot technical issues.
• Adaptability to new software, tools, and systems.
• Strong interpersonal skills with the ability to interact with diverse groups of students, faculty, and staff.
• Professionalism and discretion when handling sensitive student and academic information.

Working Conditions

• This is a full-time position, with working hours aligned with campus operations.
• Occasional evening and/or weekend work will be required, especially during assessment and exam periods as well as scheduled Webinar times.