Administrative Operations Manager

Greys Recruitment; Gauteng; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Greys Recruitment seeks an experienced Administrative Operations Manager for a client in the medical sector. The role is based in Johannesburg and focuses on leading centralized administrative workflows across funder and non-funder services.

You will implement policies, monitor systems, and collaborate closely with Finance to drive accurate reporting and efficiencies. Prior supervisory experience and strong MS Excel skills are essential.

Qualifications

• National Diploma or Bachelor’s degree in a relevant field.
• Grade 12 with substantial experience may be considered.
• Strong knowledge of medical aid and compensation fund billing processes.
• 3–5 years of relevant experience in admin or operations.
• 2+ years in a supervisory or management role.
• Proficient with MS Office, especially Excel, for reporting.
• Experience with practice or billing management systems.

Responsibilities

• Oversee daily operations of centralised administrative functions (funder-related and non-funder-related).
• Manage funder-related centralised admin functions (Medsol, Compsol, Private Billing, Global Fees).
• Manage non-funder related admin functions (workshops, info requests, uniforms).
• Implement and ensure compliance with policies and procedures.
• Engage in systems monitoring and development.
• Collaborate with Finance to align processes and reporting.
• Provide stats/reports as required by the line manager.
• Oversee admin team HR functions (recruitment, onboarding, staff allocation, retention, wellness, performance, discipline).
• Ensure effective communication of management directives to the admin team.
• Identify training needs and monitor participation in skills development.

Skills

Medical billing

MS Excel

Billing systems

Supervisory experience

Healthcare administration

Education

National Diploma or Bachelor's Degree in Business Administration/Healthcare Administration/Management

Grade 12 + Higher Certificate (NQF 5) with substantial experience

Tools

GoodX

Elixer

Job description

A client of ours within the medical sector is looking for an experienced and passionate Administrative Operations Manager to join their team

Location

Johannesburg

Requirements:

• A National Diploma or Bachelor’s Degree (NQF Level 6) in Business Administration, Healthcare Administration or Management, Public Administration, Commerce, or a related field
• Grade 12 and a relevant Higher Certificate (NQF 5) could be accepted as an alternative if the person has substantial relevant experience
• Working knowledge and experience of medical aid and compensation fund billing processes
• 3-5 years of relevant experience
• 2 years in a supervisory or management role
• Proficiency in MS Office, especially Excel for reporting, and experience with practice or billing management systems
• Experience working with GoodX or Elixer

Responsibilities:

• Oversee and manage the daily operations and workflow of centralised administrative functions, including funder-related and non-funder-related services
• Oversee the daily operations and workflow of funder related centralised administrative functions, including but not limited to Medsol, Compsol, Private Billing, Global Fees
• Oversee the daily operations and workflow of non-funder related centralised administrative functions, including but not limited to workshops, requests for information and uniforms
• Implementation and compliance with policies and procedures
• Engagement and participation in systems monitoring and development
• Close collaboration and integration with Finance Department
• Providing stats and reporting as required by line manager
• Monitoring tasks that are performed by RSA’s and liaising with PM’s/UM’s regarding tasks related to centralised administrative functions
• Oversee administrative team HR functions, including recruitment, onboarding, staff allocation, retention, wellness, performance management and disciplinary processes
• Ensure effective communication and dissemination of management directives and information to the administrative team
• Identify staff training and development needs and monitor participation in skills development programmes