Administration Assistant & Customer Liason

Hire Resolve; Richards Bay; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hire Resolve seeks an Administration Assistant & Customer Liaison to join our client in Richards Bay. You will supervise weighbridge and on-site operations, ensure accuracy of FEL readings, and manage staff and reporting duties.

This role requires strong administrative abilities and customer-facing skills. You will conduct site visits to verify equipment, support weighbridge staff, and handle documentation and data entry.

Qualifications

• Degree or diploma in Administration required.
• Proficient in Power BI and Excel for reporting and data manipulation.
• Strong communication and organizational skills are essential.
• Attention to detail and accuracy in data handling are required.
• Customer service orientation is important for liaising with clients.

Responsibilities

• Supervise all duties performed by staff at weighbridge and site operations.
• Ensure weighbridges are clean and FEL readings are accurate.
• Maintain stock accountability and send reports to customers.
• Visiting all sites to check printers, equipment, and orderliness.
• Coordinate loading of trains and supervise operators during loading.
• Resolve staff issues and clocking system problems.
• Scan and upload RMTS documents to core drive and manage data entry.
• Maintain weighbridge rosters and ensure timely reporting to clients.

Skills

Administration

Power BI

MS Excel

MS Office

Communication

Attention to detail

Organizational skills

Customer service

Education

Degree/Diploma in Administration

Tools

Power BI

MS Excel

MS Office Suite

Job description

Hire Resolves client is looking for a Administration Assistant & Customer Liason to join their team in Richards Bay. They will be responsible for supervising all duties performed by staff , both weighbridge and operational stuff if there's no site supervisor present.

• Stock accountability - send out all reports to customers.
• Ordering of office essentials - office management.
• Ensuring there's personnel for the weighbridge.
• Ensuring all weighbridge are clean - and FEL readings are accurate when checking the scale.
• Solving all staff problems technical or staff related.
• Perform all other adhoc duties assigned to them by management.
• Scanning and uploading RMTS documents to core drive.
• Visiting all 3 sites to ensure everything is in order, in terms of checking if the printers are in good working order and give attention to the items that need it.
• Supervise the operators when loading the train.
• Make sure all FEL are filled with diesel and checked at the WB before loading the train
• Remind WB operators how to perform their duties, because most of them want to be handheld .
• Assisting anyone who has issues with the clocking system, sending out release documents to Transnet.
• Sorting out the data received from the weighbridge, because most of the times recording of data is wrong.
• Keeping track of weighbridge roaster.
• Ensuring all Weighbridges are cleaned on agreed dates with Sandi.
• Scanning of customer loaded out tickets.
• Communication with all customers.

• Degree/Diploma in Administration.
• Knowledge of power BI (not on a IT spectrum) but more so knowledge of how to get reports from the platform and how to insert data into it.
• MS Excel - How to read and manipulate data on spreadsheets.
• Excellent Communication skills.
• Excellent proficiency in full Microsoft Office Suite & other programs.
• Attention to detail.
• Organizational & co ordination skills.
• Customer service.