Accounts Receivable Analyst (Debt Collector)

SoluGrowth PTY; Pretoria; On-site; ZAR 240,000 - 360,000; Full time

Job summary

SoluGrowth PTY in Pretoria is seeking an Accounts Receivable Analyst (Debt Collector) to manage a portfolio of customer accounts and actively pursue overdue payments. The role involves calling customers, sending reminders, and resolving disputes to improve cash collection.

The ideal candidate offers 1–3 years' experience in AR or related finance operations, familiarity with ageing reports, and SAP/ERP proficiency. This is a 12-month initial term based in Pretoria.

Qualifications

• Diploma, Degree or equivalent in Accounting, Finance, Credit Management or Business Administration.
• 1–3 years' experience in Accounts Receivable, Credit Control, Debt Collections or Finance Operations.
• Experience with ageing reports and overdue debt management.
• Experience with SAP or major ERP systems.

Responsibilities

• Manage a portfolio of customer accounts and pursue overdue balances.
• Contact customers via telephone, email and approved channels.
• Monitor ageing reports and identify overdue items for action.
• Issue statements, reminders and dunning communications.
• Track payment promises and follow up when not met.
• Investigate delays and resolve collection barriers with customers.
• Escalate high-risk or disputed accounts to Senior Debt Recovery Consultant.
• Support cash collection targets and KPI performance objectives.
• Assist with month-end activities relating to collections.

Skills

Attention to detail

Analytical thinking

Problem solving

Time management

Planning & organizing

Accountability

Integrity

Communication

Teamwork

Multitasking

Cross-functional collaboration

Stakeholder service

Education

Accounting/Finance Degree

Tools

SAP

ERP systems

Job description

SUMMARY

AR Analyst (Debt Collector) Level: Analyst
Title: Accounts Receivable Analyst (Debt Collector)
Remuneration: Market Related
Start date : Asap
Initial term: 12 months
Location: Pretoria
Job Brief Manage a portfolio of customer accounts and proactively follow up on overdue balances. Conduct debt collection activities via telephone, email and other approved communication channels. Monitor ageing reports and identify overdue items requiring collection action. Issue customer statements, reminders and dunning communications in accordance with approved procedures. Engage with customers regarding outstanding balances and obtain payment commitments. Track payment promises and follow up where commitments are not met. Investigate payment delays and work with customers to resolve collection barriers. Support resolution of customer account and payment-related queries. Maintain accurate records of collection activities and customer communications. Escalate high-risk, long outstanding or disputed accounts to the Senior Debt Recovery Consultant. Assist with dispute resolution activities by gathering supporting documentation and coordinating with internal stakeholders. Monitor customer payment behaviour and highlight adverse trends to management. Support cash collection targets and KPI performance objectives. Assist with cash forecasting by providing updates regarding expected collections. Support month-end activities relating to collections and outstanding balances. Participate in process improvement initiatives aimed at improving collection effectiveness. Ensure compliance with departmental procedures, internal controls and governance requirements. Support transition, KT and project activities as required. Qualification and years of experience required Diploma, Degree or equivalent qualification in Accounting, Finance, Credit Management or Business Administration. 1–3 years' experience within Accounts Receivable, Credit Control, Debt Collections or Finance Operations. Experience managing customer accounts and collections activities. Experience working with ageing reports and overdue debt management. Experience with SAP or major ERP systems. Experience in the Oil & Gas, Energy or Manufacturing Industries Multinational experience preferred Shared Services environment experience preferred Core Competencies and Attributes Attention to detail Analytical, Innovative Thinking and Problem Solving Time Management, Planning and Organizing Accountability and Dependability Ethics and Integrity Communication and Teamwork Planning & Organising Strong interpersonal skills Ability to multi-task and prioritize effectively Strong ability to work with a cross functional team Superior stakeholder service

POSITION INFO

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