Accounts Receivable

The Focus Group; East London; On-site; ZAR 167,400 - 279,000; Full time

Job summary

The Focus Group is seeking an Accounts Receivable Clerk in East London, South Africa. The role involves managing billing, collections, receipting, and query management for an allocated portfolio. The ideal candidate will have a minimum of 2–3 years of experience in a similar role and strong knowledge of Sage software.

The position requires excellent communication and Excel skills, with a focus on accurate financial control and client engagement. Candidates with property management experience will have an advantage.

Qualifications

• Minimum 2–3 years' experience as a Debtors Clerk/Accounts Receivable Clerk.
• Proven AR processing experience on Sage (capturing/allocations, invoicing).
• Experience in property/building portfolio accounts preferred.

Responsibilities

• Ensure accurate monthly billing and validate billing information.
• Proactively manage tenant/customer collections and maintain relationships.
• Investigate and resolve billing, receipting, and allocation queries.

Skills

Excellent communication skills

Ability to work under pressure

Intermediate Excel skills

Attention to detail

Education

Matric (Grade 12)

Relevant certificate/diploma in Finance/Accounting

Tools

Sage

MDA

Job description

ROLE OVERVIEW:

The Employee will be primarily focused on their allocated Accounts Receivable (AR) portfolio, which includes billing, collections, receipting, query management, AR reconciliations and selected cashbook responsibilities in line with workload distribution across AR/AP.

RESPONSIBILITIES

1. Billing Administration
   • Ensure accurate monthly billing in accordance with leases/contracts
   • Validate billing information and ensure correctness prior to processing
   • Issue invoices and statements timeously
   • Review and approve pre?billing reports for accuracy
   • Prepare and process ad?hoc invoices
   • Maintain accurate customer files and billing documents
2. Collections
   • Proactively manage tenant/customer collections within allocated portfolio
   • Conduct daily, weekly, and monthly follow-ups to ensure adherence to payment terms
   • Maintain and develop strong customer relationships
   • Diarize and follow up on agreed payment arrangements
   • Escalate persistent or high?risk arrears to Team Lead/Management
   • Ensure effective relationship management to support timely account settlement
3. Receipting
   • Accurately and timeously allocate customer receipts
   • Investigate and resolve unallocated receipts
   • Correct misallocations daily to maintain accurate balances
   • Ensure no receipt reversals are processed without proper authorisation
   • Process refunds/credits only once approved
   • Maintain accurate receipting records for audit and reconciliation purposes
4. Query Management
   • Investigate and resolve billing, receipting and allocation queries
   • Maintain query logs and ensure timeous resolution in line with SLA
   • Liaise with internal departments to resolve customer issues
   • Ensure excellent customer service at all times
5. Accounts Receivable Reconciliations
   • Prepare accounts receivable reconciliations when required.
   • Identify and address reconciling items promptly.
   • Ensure accounts receivable age analysis accurately reflects all payments, invoices and credits
   • Support month?end close requirements through accurate reconciliations
6. Cashbook Responsibilities (As Allocated)
   • Perform allocated cashbook processing and reconciliations
   • Ensure no duplication of entries
   • Investigate reconciling items and clear within acceptable timelines
   • Maintain accurate bank?to?ledger reconciliations

KEY FINANCIAL CONTROL REQUIREMENT

Accurate

Correctly allocated

Free from misposted or unallocated items

Reconciled in line with month?end and statutory requirements

REQUIREMENTS

• Matric (Grade 12) required; relevant certificate/diploma in Finance/Accounting will be advantageous.
• Minimum 2–3 years' experience as a Debtors Clerk/Accounts Receivable Clerk.
• Proven Accounts Receivable (AR) processing experience on Sage (capturing/allocations, invoicing, statements, age analysis, customer account maintenance).
• Strong debt collecting experience (follow-ups, payment arrangements, dispute resolution and escalation where required).
• Experience in property/building portfolio accounts (tenant billing and collections, arrears management, reconciliations) will be advantageous.
• MDA (property management system) experience is preferential.
• Sound understanding of credit control principles and internal controls.
• Intermediate Excel skills (e.g., VLOOKUP/XLOOKUP, pivots, reconciliations) and strong attention to detail.
• Reliable transport and willingness to be based in Gqeberha

SKILLS

• Excellent communication skills (written and verbal) and professional client/tenant engagement.
• Ability to work under pressure, meet deadlines and manage a high-volume portfolio.