Accountant and Retail Operations Supervisor

Kempston Recruitment; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking a dynamic individual for the role of Accountant & Retail Operations Supervisor in East London, South Africa. The candidate will manage accounting activities, oversee daily operations, and ensure exceptional customer service in a retail environment. Key responsibilities include financial reporting, staff training, and maintaining high operational standards. Candidates with strong analytical skills and a passion for customer service are encouraged to apply.

Qualifications

• Strong analytical thinking and problem-solving skills.
• High level of accountability and responsibility.
• Ability to take initiative and work independently.

Responsibilities

• Manage all accounting transactions including reconciliations and deposits.
• Supervise daily operations of the Pick n Pay and Forecourt.
• Ensure excellent customer service by addressing complaints and issues.

Skills

Analytical thinking

Problem-solving skills

Strong communication

Commercial acumen

Ability to work independently

Customer service skills

Job description

Our client seeking a dynamic and detail-oriented individual to take on the dual role of Accountant & Retail Operations Supervisor, overseeing financial operations and day-to-day forecourt activities to ensure smooth, efficient, and customer-focused service delivery.

Accountant & Retail Operations Supervisor

Duties and Responsibilities :

• Manage all accounting transactions including daily sales reconciliations, accounts payable and receivable, cash reconciliations, card transaction reconciliations, daily cash-ups, sales reconciliation and bank deposits for the Pick n Pay and Forecourt.
• Collaborate and work closely with the Accountant and Administrator (Accounting) and General Manager (Operations).
• Maintain accurate financial records and ensure compliance with accounting standards.
• Manage accounts payable and receivable, ensuring timely payments and collections for PnP and Forecourt.
• Conduct monthly stock takes and reconcile inventory records.
• Ensure timely bank payments and monthly financial analysis packs.
• Comply with financial policies and regulations.
• Coordinate with head office and external auditors and prepare for audits to ensure compliance with regulations.
• Assist in payroll processing and ensure accurate and timely execution.
• Any other duties that could reasonably be expected of an Accountant & Operations Supervisor.

Retail & Forecourt Operations

• Supervise daily operations of the Pick n Pay and Forecourt, ensuring efficiency and profitability.
• Monitor sales performance and implement strategies to boost revenue and customer satisfaction.
• Ensure product availability, proper stock rotation, and adherence to merchandising standards.
• Oversee fuel sales, pricing adjustments, and stock replenishment for the Pick n Pay and Forecourt.

Staff Supervision & HR Administration PNP & Forecourt

• Supervise, train, and evaluate retail and forecourt staff, ensuring high performance and customer service standards.
• Assist with staff schedules, shift planning, and attendance records for the Pick n Pay and Forecourt.
• Foster a positive work environment, ensuring employee engagement and motivation.

Customer Service & Relationship Management

• Ensure excellent customer service by addressing complaints, resolving issues, and maintaining high service standards.
• Train staff to enhance customer interactions and ensure a positive shopping experience.
• Build strong relationships with suppliers, vendors, and service providers.

Reporting & Performance Analysis

• Prepare and present weekly reports on expenses, shortages, claims, and exposures to support operational decision-making.
• Provide management with regular reports on financial performance, sales trends, and operational efficiency.
• Analyse data to identify opportunities for improvement and cost-saving measures.
• Assist in business planning and strategy development to optimise profitability.

Competencies

• Strong analytical thinking and problem-solving skills.
• High level of accountability and responsibility.
• Ability to take initiative and work independently.
• Resilience and ability to perform under pressure.
• Strong communication skills with the ability to liaise effectively with management, customers and suppliers.
• Demonstrated commercial and financial acumen.