ACCOUNT MANAGER - KLOOF DURBAN

Affirmative Portfolios; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Affirmative Portfolios is seeking a Digital Marketing Account Manager to visit Durban dealerships, build lasting relationships and demonstrate value of our products. The manager will report to the National Account Manager based in KZN and will coordinate training, support, and reporting for clients.

The role emphasizes strong communication, organization, problem solving and the ability to manage multiple projects.

Qualifications

• Marketing or sales degree required.
• Minimum 1 year experience in marketing/account management.
• Excellent verbal and written communication skills.

Responsibilities

• Relationship management with dealerships and regular visits.
• Train clients on systems and features.
• Provide customer and system support as first point of contact.
• Troubleshoot system issues and resolve problems.
• Present and interpret reports to clients and internal teams.
• Keep client cards updated with notes and actions.
• Introduce and train clients on new services and products with reporting.
• Draft client briefs for new projects and assist copywriting.
• Coordinate with teams through updates to drive improvements.

Skills

Relationship management

Training & onboarding

Problem solving

Time management

Organization

Communication skills

MS Suite

Technical aptitude

Marketing experience

Education

Bachelor's degree in marketing or sales

Tools

MS Word

PowerPoint

Excel

OneNote

Outlook

Job description

DIGITAL MARKETING ACCOUNT MANAGER

A Digital Marketing Agency, specializing in the Automotive industry, is looking for an Account Manager to visit & build relationships with key contacts at dealerships around Durban, showing value in the company and its products. This role will report to the National Account Manager based in KZN.

The successful candidate should be an extroverted person, happy meeting new people and good at building customer relationships. Key skills will include relationship management, being organized with administration, problem solving, time management, prioritizing multiple projects and being self-motivated.

Duties & Responsibilities

• Relationship management – initial introductions once accounts are handed over from sales team, calls and monthly visits to meet with clients and update of new developments.
• Training - training clients on how to use all systems and features available to them
• Provide Customer Support and system support – be the customers first point of call should they need assistance or when issues may arise
• Problem Solve and Trouble Shoot system issues – being able to use initiative and take steps to resolve issues should come naturally.
• Present & interpret reports to clients and internally to the sales and marketing team.
• Keep the client cards updated – meeting notes, contact details, changes to systems, issues noted and actions to be taken, weekly client meeting reports submitted to national account manager.
• Implementing services and products which clients should be using – training clients on these products and using reporting and statistics to follow up and correct.
• Interpret & draft Client Briefs when new projects are sold in, as well as copywriting & proof-reading marketing material
• Communicating with all parties to keep your teams informed – updating various channels of communication so that management can use key points taken from meetings to drive changes, take action and make improvements where necessary

Skills & Experience

• Strong verbal and written skills.
• Good understanding of the MS Suite (Microsoft Word, PowerPoint, Excel, One Note & Outlook).
• Must have a strong technical aptitude.
• Minimum 1 year(s) experience in a marketing / account manager role.

Qualifications

A relevant degree or qualification in marketing or sales