Account Manager

Study Group; South Africa; Remote; ZAR 480,000 - 720,000; Full time

Job summary

Study Group in South Africa is seeking an Account Manager to manage a portfolio of partner agents and position Study Group as the provider of choice for Higher Education programmes.

You will develop and execute sales account plans, manage pipeline from applicant generation to conversion, recruit and onboard new agents, and coordinate with university partners for market activities across Southern & Central Africa.

Qualifications

• Native English speaker with strong communication skills.
• Customer service oriented with a consultative selling approach.
• Experience using CRM systems and data tools like Salesforce and Power BI.
• Ability to work independently and as part of a team.
• Familiar with the local market and agent networks.
• Sales-focused with a target-driven mindset.
• Willing to travel within Southern Africa.

Responsibilities

• Develop and execute sales account plans
• Manage pipeline from applicant generation to conversion
• Collaborate with product, sales and marketing on market trends
• Oversee partner network and SLAs to boost satisfaction
• Recruit and onboard new agents
• Represent Study Group at exhibitions and events
• Identify growth opportunities and manage risk
• Provide product training to agents
• Monitor competitor activity and market insights
• Act as country product expert and assess opportunities
• Create and execute Sales Action Plans with universities
• Coordinate brand enablement and training across teams
• Arrange university visits and gather market insights
• Manage budget including scholarship allocations

Skills

Fluent English

Customer service

Computer literacy

Presentation skills

Organisational skills

Negotiation

CRM & Power BI

Student recruitment

Agent networks

Market awareness

Tools

Salesforce

Power BI

Job description

Contract Type: Full Time- Permanent.

Location: South Africa.

JOB OVERVIEW

TheAccount Managerposition is a role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with our agents to positionStudy Group as the provider of choice of Higher Education programs. The account manager will be responsible for achieving new student enrolment and profit goals for their portfolio of agents. The role will be measured by a wide range of KPIs including but not limited to; increasing student applicants, market growth & expansion, high value collaboration with the network & partners. This role will also work closely with our university partners for joint activities in local markets, providing market insights for product development.

ABOUT THE ROLE

• Development & execution of sales account plans
• Pipeline Management – Applicant Generation and Conversion
• Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
• Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
• Recruit new agents and on board them
• Represent Study Group and our brands at exhibition and recruitment events
• Identify partner growth opportunities and risk profile – active management
• Provide high quality product and process training to agents
• Monitor competitor activity enabling greater in market competitor awareness and analysis
• To be the product subject matter expert in the corresponding country, providing product thought leadership and own assessment of product opportunities (go/no-go)
• Creation & execution of a Sales Action Plan with the partner university/s and channel teams.
• Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital network.
• Coordinate university partners’ in-market visits and university-sought market insights;
• Budget Control including scholarship allocations.

GEOGRAPHICAL SCOPE

• Southern & Central Africa

ABOUT YOU

Necessary Skills:

• Native country Speaker & Fluent in English
• Customer-service orientated and consultative approach to selling
• Computer literate
• Comfortable in high pressure environments
• Excellent presentation, communication and interpersonal skills
• Strong organisational skills and demonstrated ability to meet deadlines and targets
• Ability to work independently and as part of a team
• Familiar to use CRM and data analysis tools like Sales Force, Power BI, etc… to understand the pipeline and business trend, where are area of shortfalls, and where are area of highlights.
• Familiar with student recruitment in local market
• Familiar with Agents in local market
• Able to communicate effectively and influence agents’ decision making process
• Be knowledgeable of market demand and trends

Desired Experience:

• B2B or Channel Sales experience preferred
• Knowledge of international education systems
• Experience with Salesforce.com or other Customer Relationship Management (CRM) tools, e.g. Power BI
• Cold calling experience preferred

Attributes:

• Must be sales and result oriented
• Be driven and possess a strong desire to achieve new heights
• Positive attitude and highly motivated with a strong drive to excel
• Strong positive attitude
• Sensitivity to cultural and linguistic differences
• Adaptability to adjusted working hours
• Adaptability to changes in priorities and business needs
• Be resilient in times of challenges and under pressure