Account Manager

Make it Good; South Africa; Remote; ZAR 402,000 - 614,000; Full time

Benefits offered by this job

Fully remote — work from anywhere inSA

Close-knit account management team

Job summary

Make it Good is a South Africa–based software company seeking an Account Manager to join the UK team in a fully remote capacity. You will manage 75–100 school and trust accounts via phone and email, building trusted relationships and driving value from the platform.

The role offers remote work across SA, with a close-knit team, growth in ownership of a portfolio, and a focus on long-term relationships and quality customer outcomes.

Qualifications

• Previous experience in account management, customer success, or another client-facing role — any industry considered.
• Excellent written communication — many customers prefer email, so trust must be built in writing.
• Strong organisational and time-management skills to juggle many relationships.
• Comfortable working independently within a remote team.
• Proactive, personable approach to problem-solving.
• Confidence using AI tools.
• Active, professional LinkedIn presence.
• Must be legally able to work in South Africa.

Responsibilities

• Managing a portfolio of 75–100 smaller school and trust accounts, mostly by phone and email.
• Building trusted relationships with key contacts and stakeholders across your accounts.
• Helping customers get the most value out of the platform, and keeping an eye on engagement and satisfaction.
• Spotting opportunities to grow existing accounts and introduce additional products or services.
• Keeping CRM records accurate, and reporting regularly on your portfolio.
• Working closely with support, product, sales and finance to get the best outcomes for customers.
• Contributing to the team's LinkedIn presence as part of their wider outreach.
• Using AI tools comfortably as part of your day-to-day work.

Skills

Account management

Customer success

Client-facing

Written communication

Organisational skills

Time management

Remote work

AI tools

LinkedIn presence

Independent work

Tools

Google Workspace

Job description

Location: Remote (South Africa)

Work model: Remote (can be based anywhere in South Africa). Need to be able to legally work in SA to be considered.

Salary: R36 000 – R55 000 CTC (depending on level of experience)

About our client:

Our client is a multi-award-winning software company that helps schools and school trusts run more smoothly and stay connected with parents. Around two decades in, they're growing fast — over 55% since the start of the year — and are looking for a South Africa-based Account Manager to join their UK team and help manage that growth. It's a close, collaborative team that genuinely cares about doing right by its customers.

Why you'd want to work here:

• Fully remote — work from anywhere in South Africa
• You won't be left to figure it out alone: you'll join a close-knit account management team that works together, not in isolation
• Join a fast-growing, family-run business that’s serious about quality and long-term relationships
• Genuine ownership of your own portfolio, with real opportunity to grow it
• A company that takes its time to find the right fit, and invests in the people it hires

What the job involves:

• Managing a portfolio of 75–100 smaller school and trust accounts, mostly by phone and email
• Building trusted relationships with key contacts and stakeholders across your accounts
• Helping customers get the most value out of the platform, and keeping an eye on engagement and satisfaction
• Spotting opportunities to grow existing accounts and introduce additional products or services
• Keeping CRM records accurate, and reporting regularly on your portfolio
• Working closely with support, product, sales and finance to get the best outcomes for customers
• Contributing to the team's LinkedIn presence as part of their wider outreach
• Using AI tools comfortably as part of your day-to-day work

What you need to be considered:

• Previous experience in account management, customer success, or another client-facing relationship role — any industry considered, backgrounds in advertising or marketing are especially welcome
• Excellent written communication — many customers prefer email over calls, so this needs to build trust on its own
• Strong organisational and time-management skills, with the ability to juggle a high volume of relationships at once
• Comfortable working independently within a remote team
• A proactive, personable approach to problem-solving
• Confidence using AI tools
• An active, professional LinkedIn presence
• Must be legally able to work in South Africa

Bonus points if you:

• Have experience in education, edtech, or with multi-site organisations
• Have supported customer renewals, retention or account growth before
• Have project management experience
• Are confident presenting to clients online
• Have used Google Workspace