A-Grade CCTV Controller

Tsu; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Tsu in Stellenbosch is seeking a Control Centre CCTV Operator to monitor cameras, identify incidents promptly, and dispatch armed response vehicles and EMS or SAPS when required.

You will maintain detailed incident logs, coordinate with security personnel, and prepare accurate reports for management, while ensuring daily operations run smoothly on night shifts.

Qualifications

• PSIRA Grade A security qualification is required.
• Minimum 2+ years CCTV monitoring experience with dispatching is needed.
• Ability to communicate in English and Afrikaans.

Responsibilities

• Emergency response coordination with security and emergency services.
• Incident response with detailed logs and timely reporting.
• Regular checks of surveillance equipment and systems.
• Maintain surveillance records and generate management reports.
• Operate CCTV systems including Exocortex and Axis.

Skills

Attention to detail

Observational skills

Decision making

Under pressure

Bilingual communication

Education

PSIRA Grade A security qualification

Tools

Exocortex

Axis

Job description

Job Purpose:

The Control Centre CCTV Operator will be responsible for ensuring the effective monitoring of all cameras, promptly identifying and respond to security incidents, and maintain a secure environment for the client. Dispatch armed response vehicles and EMS or SAPS when necessary. Download any footage need for the prosecution of perpetrators and complete any required statements. Keep detailed records, reporting to the client all daily activities.

This role offers an exciting opportunity to contribute to the safety and security of our clients, and their assets, utilizing cutting-edge monitoring technologies. If you are a dedicated and detail-oriented individual with a passion for security, we invite you to apply for this position. Also be advised that the position is based in Stellenbosch and is full-time and candidate must have their own transport.

Attributes

The controller should possess excellent attention to detail, strong observational skills, vigilant individual and the ability to make quick and informed decisions and work well under pressure. Additionally, experience with Eocortex & Axis, would be beneficial for this role.

Key Responsibilities:

1. Emergency Response:
   Contact emergency or relevant emergency providers as needed.
   Coordinate with security personnel and emergency responders during incidents.
2. Incident Response:
   Respond promptly to security incidents by reacting to the situation and taking appropriate action.
   Coordinate with security personnel and responders to address potential threats or breaches.
   Maintain detailed incident logs and provide accurate and timely reports to the appropriate authorities.
3. System Maintenance:
   Conduct regular checks on surveillance equipment, alarm systems, and monitoring systems to ensure proper functionality.
   Report any malfunctions, faults, or irregularities to the designated technical support team and Control Centre manager.
4. Documentation:
   Maintain accurate records of surveillance activities, incidents, and responses.
   Generate detailed reports for management, summarizing daily activities and incidents.
5. Surveillance Monitoring
   Operate and monitor CCTV systems, including Exocortex & Axis to ensure the continuous observation of designated areas.
   Detect and analyze suspicious activities or security breaches through surveillance cameras.

Requirements:

• Candidate must reside either in the Somerset-West, Strand or in the Stellenbosch area.
• Candidate must be able to effectively communicate in Afrikaans and English.
• Working hours will be 17h00 to 05h00.
• Candidate must have sober habits.

On the job requirements:

• Candidate must possess excellent communication abilities. The candidate must be able to effectively communicate with security personnel, law enforcement and other relevant parties during stressful and intense situations. The candidate must be able to remain clear-headed during heated moments and must be able to make split second decisions.
• The Candidate must be able to ensure compliance with the relevant laws, regulations and company policies related to surveillance activities. It is the candidate’s responsibility to remain updated regarding industry trends and advancements in surveillance technology.

Qualifications and Experience

• Candidate must have a minimum of PSIRA grade A security qualification
• The candidate must have 2+ years CCTV monitoring experience with dispatching is needed for this role.

We look forward to hear from you as this is an urgent position to be filled!!!