Surveillance Officer

MCE Electric; Gauteng; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A security services company in South Africa is seeking a Surveillance Officer to monitor and report on activities ensuring safety and security. Candidates should have a Matric qualification and a certificate in Security Management or Risk Management is preferred. The role includes monitoring CCTV systems, conducting inspections, and maintaining records. The ideal candidate will have 2-3 years’ experience in a similar environment, demonstrating integrity, strong observation skills, and familiarity with relevant legislation. This position ensures compliance and aids in investigations.

Qualifications

• Matric qualification is required.
• 2–3 years’ experience in a surveillance or security control room environment.
• Knowledge of relevant legislation (e.g., POPIA, OHSA).

Responsibilities

• Monitor CCTV and surveillance systems to detect security breaches.
• Conduct routine inspections of company premises.
• Report suspicious behaviour and maintain surveillance records.
• Ensure that all security systems are functioning effectively.

Skills

Attention to detail

Observation skills

Integrity

Calm under pressure

Communication

Teamwork

Knowledge of surveillance technology

Education

Matric

Certificate in Security Management / Risk Management

Tools

CCTV systems

Digital video recorders

Job description

We are looking for:

ASurveillance Officerwho willberesponsible formonitoring,observing, and reporting activities across company premises or operations to ensure safety, compliance, and security of assets, personnel, and information. This includesidentifyingsuspicious activities, enforcing security protocols, and supporting investigations whererequired.

Knowledge and abilities:

• Strong attention to detail and situational awareness.
• Excellent observation and reporting skills.
• High levelof integrity and confidentiality.
• Ability to work calmly under pressure and make sound decisions.
• Strong communicationand teamwork abilities.
• Knowledge of surveillance technology and basic troubleshooting skills.

Key Responsibilities:

• Monitor CCTV and surveillance systems to detect and prevent theft, damage, or other security breaches.
• Conduct routine and random inspections of premises, warehouses, or restricted areas.
• Identify, record, and report suspicious or unusual behaviour and incidents promptly.
• Maintainaccuraterecords of all surveillance observations, incidents, and actions taken.
• Ensure that all security systems (CCTV, alarms, access control) are functioning effectively; report faultsimmediately.
• Liaise with internal departments, management, and external security providers or law enforcement when necessary.
• Report equipment faults or downtimeimmediatelyto the IT or technical department for repair.
• Provide clear and factual reports supported by video evidence whenrequiredfor disciplinary, legal, or insurance purposes.
• Track andmonitorentry and exit of personnel, visitors, and vehicles through access control systems.
• Identifyunauthorized access, unsafe behaviour, or policy violations and reportitimmediately.
• Assistin investigations, providing video footage, reports, and supporting evidence.
• Maintain confidentiality of all surveillance data and adhere to data protection policies.
• Support health, safety, and environmental compliance byobservingunsafe acts or conditions and reporting them.
• Participate in regular training, briefings, and security drills to remain up to date with company procedures and security standards.
• Submit daily, weekly, and monthly reports to management summarising incidents, system performance, and key security observations
• Maintain awareness of relevant legislation such as the POPI Act, PSIRA, and occupational health and safety laws
• Liaise with security guards andwarehouse managerstomaintainawareness of on-site activities and potential risks.

Boxes to tick:

• Matric
• Certificate or diploma in Security Management / Risk Management (preferred).
• 2–3 years’ experience in a surveillance or security control room environment.
• Experience operating CCTV systems and digital video recorders.
• Knowledge of relevant legislation (e.g., POPIA, OHSA, or Private Security Industry Regulation Act).