2IC (Assistant Store Manager)

CTM Africa; KwaMakhutha; On-site; ZAR 201,000 - 268,000; Full time

Job summary

CTM Africa is seeking an Assistant Store Manager in KwaMakhutha to deliver exceptional customer service and drive sales growth. You will assist customers in selecting products, manage stock levels, and ensure compelling product displays to enhance the shopping experience.

You will collaborate with the team to meet and exceed store targets, process transactions, and provide after-sales support. A customer-centric mindset, strong communication, and ability to multitask in a fast-paced environment

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in sales, customer service, or retail.
• Ability to work in a fast-paced environment with a focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.
• Proactive and positive team player with attention to detail.

Responsibilities

• Provide excellent customer service by helping clients choose products.
• Drive sales growth through proactive engagement and upselling.
• Develop and maintain relationships with clients for repeat business.
• Assist with inventory management and product display.
• Manage product categories and perform weekly stock counts.
• Collaborate with team members to meet store sales targets.
• Process customer transactions and provide after-sales support.

Skills

Customer service

Sales experience

Team player

Communication

Time management

Job description

We are looking for a dynamic and results-driven Assistant Store Manager to join our team. The ideal candidate should be passionate about customer service and have a strong understanding of sales processes. This is an excellent opportunity for individuals looking to advance their career within the company.

Key Responsibilities:

• Provide excellent customer service by assisting clients in selecting the best products to meet their needs.
• Drive sales growth through proactive customer engagement and upselling.
• Develop and maintain relationships with clients to ensure repeat business.
• Assist with inventory management and product display to enhance the customer experience.
• Manage product categories and perform weekly stock counts
• Collaborate with team members to meet and exceed store sales targets.
• Accurately process customer transactions and provide after-sales support.

Requirements:

• Excellent communication and interpersonal skills.
• Previous experience in sales, customer service, or retail (preferred but not mandatory).
• Ability to work in a fast-paced environment with a strong focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.
• Must be a team player with a proactive and positive attitude.
• High attention to detail and ability to multitask.
• Familiarity with the company’s product offerings is a plus.
• Availability to work flexible hours, including weekends and public holidays.