2IC (Assistant Store Manager)

Italtile; KwaMakhutha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Italtile in KwaMakhutha invites applications for an Assistant Store Manager who is passionate about customer service and sales. You will lead a team, engage with customers to guide product selections, and drive store performance.

The role focuses on delivering outstanding service, managing inventory and displays, and building lasting client relationships to encourage repeat business, with flexibility to work weekends and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in sales, customer service or retail preferred.
• Ability to work in a fast-paced environment with strong focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.
• Must be a team player with a proactive and positive attitude.
• High attention to detail and ability to multitask.
• Familiarity with the company’s product offerings is a plus.
• Availability to work flexible hours, including weekends and public holidays.

Responsibilities

• Provide excellent customer service by assisting clients in selecting the best products to meet their needs.
• Drive sales growth through proactive customer engagement and upselling.
• Develop and maintain relationships with clients to ensure repeat business.
• Assist with inventory management and product display to enhance the customer experience.
• Manage product categories and perform weekly stock counts
• Collaborate with team members to meet and exceed store sales targets.
• Accurately process customer transactions and provide after-sales support.

Skills

Communication skills

Customer service

Sales experience

Interpersonal skills

Team player

Multitasking

Attention to detail

Problem-solving

Flexibility

Job description

We are looking for a dynamic and results-driven Assistant Store Manager to join our team. The ideal candidate should be passionate about customer service and have a strong understanding of sales processes. This is an excellent opportunity for individuals looking to advance their career within the company.

Key Responsibilities:

• Provide excellent customer service by assisting clients in selecting the best products to meet their needs.
• Drive sales growth through proactive customer engagement and upselling.
• Develop and maintain relationships with clients to ensure repeat business.
• Assist with inventory management and product display to enhance the customer experience.
• Manage product categories and perform weekly stock counts
• Collaborate with team members to meet and exceed store sales targets.
• Accurately process customer transactions and provide after-sales support.

Requirements:

• Excellent communication and interpersonal skills.
• Previous experience in sales, customer service, or retail (preferred but not mandatory).
• Ability to work in a fast-paced environment with a strong focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.
• Must be a team player with a proactive and positive attitude.
• High attention to detail and ability to multitask.
• Familiarity with the company’s product offerings is a plus.
• Availability to work flexible hours, including weekends and public holidays.