24/7 Product Support Engineer – Field Deployments

Komatsu America Corp.; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Komatsu America Corp. seeks a technical services professional to provide 24/7 emergency support, deploy solutions on customer servers and field equipment, and ensure system stability. The role requires on-site work, precise documentation, and adherence to procedures.

Travel comprises 40% domestic and 10% international. A BSc in CS/Engineering with 3–5 years of experience in troubleshooting large software systems and strong English communication is required; another major language is a plus.

Qualifications

• BSc degree in Computer Science, Engineering or equivalent.
• 3–5 years of experience in software systems troubleshooting and testing.
• Customer service experience with clear technical communication to varied audiences.
• English fluency; another major language is a plus.

Responsibilities

• Create / modify functionality and meet customer requirements.
• Document functionality properly and install on-site with minimal disruption.
• Use ticketing systems to track status and reproduce client issues.
• Diagnose root causes, perform repairs within SLA, and ensure system functionality.
• Provide technical customer support through defined processes and QA checks.
• Support local and international regions as needed.

Skills

Troubleshooting

Customer support

Technical communication

English + another language

Education

B Sc degree in CS/Engineering

Job description

Komatsu America Corp. seeks a technical services professional to provide 24/7 emergency support, deploy solutions on customer servers and field equipment, and ensure system stability. The role requires on-site work, precise documentation, and adherence to procedures.

Travel comprises 40% domestic and 10% international. A BSc in CS/Engineering with 3–5 years of experience in troubleshooting large software systems and strong English communication is required; another major language is a plus.