24/7 NOC Shift Manager – Telecom Ops Lead

Optimal Growth Technologies; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Optimal Growth Technologies in Johannesburg is seeking a Network Operations Shift Manager to oversee 24/7 monitoring of telecom tower infrastructure, power systems and environmental alarms. You will coordinate shift operations, manage incidents, and drive timely resolution while ensuring service availability.

The role requires strong leadership, technical expertise in power and network monitoring, and the ability to coordinate across field operations, energy providers and vendors to minimise

Qualifications

• Minimum 3–5 years in Network Operations Centre (NOC) operations, preferably in telecommunications or tower infrastructure.
• Experience coordinating operational teams and shifts in a 24/7/365 environment.
• Strong technical background in telecommunications infrastructure, network monitoring or power operations.

Responsibilities

• Oversee 24/7 monitoring of tower power systems, including grid power, diesel generators, solar PV and BESS.
• Lead P1/P2 incident response and act as Incident Commander during major service-impacting incidents.
• Coordinate rapid incident detection, triage, escalation and service restoration.
• Provide Tier 2 technical support for escalated power and infrastructure-related issues.
• Ensure accurate incident logging, ticket creation and prioritisation according to SLA requirements.
• Work closely with technical teams, field engineers, energy partners and vendors to resolve incidents efficiently.
• Coordinate NOC shift resources to maintain continuous operational coverage.
• Manage shift rosters, resource allocation, leave schedules and operational planning.
• Ensure effective shift handovers with accurate documentation of ongoing incidents and priorities.
• Monitor shift performance and ensure adherence to procedures and service delivery standards.

Skills

Operational leadership

Shift coordination

Incident management

Stakeholder engagement

Troubleshooting

Reporting and documentation

Education

Engineering/IT/Telecommunications degree

ITIL certification (advantageous)

Tools

OSS platforms

Telemetry dashboards

SNMP monitoring tools

Incident management systems

Job description

Optimal Growth Technologies in Johannesburg is seeking a Network Operations Shift Manager to oversee 24/7 monitoring of telecom tower infrastructure, power systems and environmental alarms. You will coordinate shift operations, manage incidents, and drive timely resolution while ensuring service availability.

The role requires strong leadership, technical expertise in power and network monitoring, and the ability to coordinate across field operations, energy providers and vendors to minimise