24/7 NOC Shift Manager – Critical Infra & Power

QE Services IT Recruitment; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

QE Services IT Recruitment is seeking a Network Operations Shift Manager to lead 24/7 monitoring and real-time management of telecommunications infrastructure, power systems, and environmental monitoring platforms. The role ensures continuous service availability by proactively identifying and resolving incidents affecting power, site operations, and passive network infrastructure.

You will coordinate internal teams, field operations, energy partners, service providers, and vendors to drive

Qualifications

• 3–5 years in a NOC or 24/7 mission-critical environment.
• Proven experience leading operational teams in a 24/7 shift-based setting.
• Strong understanding of passive infrastructure and power systems.

Responsibilities

• Lead 24/7 monitoring of power, passive infrastructure, and environmental alarms.
• Coordinate incident detection, triage, escalation, and resolution with cross-functional teams.
• Act as Incident Commander during major outages and communicate with stakeholders.
• Oversee shift planning, scheduling, leave, and resource allocation to maintain uptime.
• Ensure accurate logging, prioritisation, and adherence to SLAs.

Skills

NOC operations

Incident management

Team leadership

SNMP monitoring

Power systems

Stakeholder management

ITIL

Education

Engineering/IT degree

Tools

OSS platforms

Telemetry systems

Monitoring tools

Job description

QE Services IT Recruitment is seeking a Network Operations Shift Manager to lead 24/7 monitoring and real-time management of telecommunications infrastructure, power systems, and environmental monitoring platforms. The role ensures continuous service availability by proactively identifying and resolving incidents affecting power, site operations, and passive network infrastructure.

You will coordinate internal teams, field operations, energy partners, service providers, and vendors to drive