24/7 Command Center Leader - Ops & Incident Mgmt

Greys Recruitment; South Africa; In loco; ZAR 650.000 - 900.000; Tempo pieno

Descrizione del lavoro

Greys Recruitment is seeking a seasoned Command Center Manager to lead 24/7 operations and ensure service levels are met. You will oversee day-to-day control room activities, incident handling, and performance reporting, while developing a high-performing team across shifts.

The role requires extensive operational experience, strong leadership, and the ability to manage staffing, escalations and risk in a high-volume environment.

Competenze

• 5-8 years of relevant operational experience, including 3+ years in a management role.
• Experience in security, facilities management, logistics, or 24/7 operations.
• Proven incident management and service-level monitoring experience.
• Experience with SOP development and implementation.
• Exposure to tech-enabled environments (CCTV, access control, etc.).

Mansioni

• Manage day-to-day Command Center operations and KPI delivery.
• Lead and develop Command Center operators and supervisors in a 24/7 shift environment.
• Oversee workforce planning, rostering, attendance, and deployments.
• Identify staffing gaps and service-delivery risks and take corrective action.
• Oversee incident management, escalation, investigation, reporting and closure.

Conoscenze

Operational leadership

Incident management

Performance reporting

Workforce planning

Shift operations

Formazione

Operations/ security qualifications

Strumenti

CCTV systems

Alarm monitoring

Tracking systems

Descrizione del lavoro

Greys Recruitment is seeking a seasoned Command Center Manager to lead 24/7 operations and ensure service levels are met. You will oversee day-to-day control room activities, incident handling, and performance reporting, while developing a high-performing team across shifts.

The role requires extensive operational experience, strong leadership, and the ability to manage staffing, escalations and risk in a high-volume environment.