Central Services Engineer

Ekco; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Birthday Leave

Company Pension Scheme

Employee Assistance Programme (EAP)

EkcOlympics

Pluralsight access

International progression

Job summary

Ekco is seeking a Level 2 Service Desk Engineer to join our 24/7 operations. You will manage client backups, onboard/offboard customers, and handle automation and monitoring in NinjaOne while supporting ConnectWise Manage.

You will work with Microsoft 365, Azure, AD, and Windows/Mac environments to ensure smooth, secure service delivery. You’ll be part of a global MSP with a strong security-first approach and a focus on continuous development, with benefits and international progression

Qualifications

• 2+ years as a Level 2 Service Desk Engineer or similar role.
• Proven knowledge of ticketing systems and RMM tools.
• Experience with Microsoft 365, Azure and Active Directory.
• Experience in backup solutions and networking hardware.
• Familiar with Windows Server OS and virtualization.
• IT certifications such as CompTIA A+ and Network+ are preferred.

Responsibilities

• Deliver 24/7 services within a team shift.
• Manage and report on client backups.
• Onboard new customers into Central Services and offboard existing ones.
• Create and manage automations in NinjaOne and monitors in NinjaOne.
• Handle ConnectWise Manage and NinjaOne related requests.

Skills

Ticketing system

RMM system

Microsoft 365

Azure

Active Directory

Windows

Mac OS

Backup solutions

Networking hardware

Windows Server

Virtualization

CompTIA A+

Network+

Azure certifications

Tools

ConnectWise Manage

NinjaOne

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

This candidate for this position will need to have the knowledge and ability to maintain and configure Ekco MSP’s backup solutions for clients, have proficiency when using ConnectWise Manage and NinjaOne RMM, and have vast knowledge of Ekco MSP client environments and Ekco MSP solutions.

Responsibilities

• Work as part of a team shift to deliver 24/7 services to our customers.
• Manage and report on client backups.
• Ensure new customers are correctly onboarded into Central Services.
• Ensure existing customers are correctly offboarded by Central Services.
• Create and manage automations generated within NinjaOne.
• Create and manage monitors generated within NinjaOne.
• Handle any internal requests/issues relating to ConnectWise Manage and NinjaOne.
• Liaise with deployments, projects, sales and service departments when required.
• Manage patching for all clients for both servers, endpoints and firewalls.
• Triage alerts from third-party SOC & SIEM providers
• Cover helpdesk support during an emergency on request

Requirements

• Minimum of 2+ years’ experience as a Level 2 Service Desk Engineer.
• Proven knowledge of a ticketing system and RMM system.
• Experience working with Microsoft 365, Azure and Active Directory.
• Proven experience with Windows and Mac desktop and server operating systems.
• Experience in backup solutions.
• Experience working with networks and networking hardware.
• Engineers should be at least a Tier 2 skill Set.
• Knowledge of networking hardware: switches, wireless access points, network firewalls and routers.
• Knowledge of networking principles, administration of firewalls and other networking equipment.
• Administration of Windows Server OS’ and virtualisation
• IT industry certifications are preferred, specifically CompTIA A+ and Network +. Microsoft 355 and Azure certifications also.

Benefits / Perks

• Birthday Leave: One extra day off to celebrate
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing support
• EkcOlympics: Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression

Why Ekco

• Company of the year 2026 Tech Excellence Awards
• Microsoft’s 2023 Rising Star Security Partner of the Year
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• A culture rooted in diversity, equality, inclusion & belonging
• A commitment to internal mobility and career progression
• Flexible, family-friendly working at the heart of our culture
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.