2 X UK & 1 x Ireland Customer Service Agents

Rentokil Initial; Cape Town; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A leading global services company is seeking a professional for a customer service role to support UK clients. With a focus on providing exceptional service and effectively managing inquiries, candidates should possess at least 5 years of relevant experience and strong communication skills. This position offers a hybrid work environment and opportunities for career growth.

Benefits

Hybrid working

Qualifications

• Minimum of 5 years experience in a similar role.
• UK Customer Call Center experience essential.
• Familiar with the Data Protection Act.

Responsibilities

• Provide high quality customer service to UK & Ireland customers.
• Handle inquiries via phone and other channels.
• Accurately manage client expectations.

Skills

Customer focus

Excellent verbal communication

Written communication

Team player

Judgement skills

Initiative

Education

Tertiary education in a related field

Job description

Overview

Rentokil Initial is a global services company employing over 45,000 colleagues across 84 countries. The Company leads in technology and innovation to protect people and enhance lives by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We invest in training, science, innovation and technology, and offer opportunities for growth and development. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as a fundamental right of all colleagues. We live our values of Service, Relationships and Teamwork across the world. For more information, visit careers.rentokil-initial.com.

Our Family Of Businesses

Rentokil Pest Control is the world’s leading commercial pest control company providing quality, diligent and friendly services. We operate in 92 of the top 100 cities and are highly innovative with leading technical and scientific expertise. Initial Hygiene is the world’s leading hygiene services company providing tailored hygiene product ranges for washrooms across sectors where customers rely on our knowledge and integrity. Ambius is the world leader in interior landscaping, offering planting, scenting, flowers, artwork and exterior landscaping maintenance to improve environments for customers and employees.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial head offices and in-country locations.

Responsibilities

You would be supporting the business in the UK.

The purpose of this role is to be the first point of contact for all new, prospective and existing customers. You will provide professional customer service through your understanding of business services, products and procedures, and accurately managing the client’s expectations for the next steps. Wherever possible you will oblige the client’s request and resolve as many issues as possible on the first contact.

Key responsibilities include:

• Provide high quality customer service to UK & Ireland customers.
• Handle inquiries via phone and other channels with a professional approach.
• Accurately manage client expectations and next steps.

Qualifications, Experience & Skills

• Tertiary education in a related field advantageous
• Minimum of 5 years experience in a similar role
• UK Customer Call Center experience essential
• Evidence of sufficient experience to demonstrate ability
• Strong values in customer service
• Good initiative and judgement skills
• Team player
• Customer focus: excelling at customer service and able to build rapport
• Familiar with Data Protection Act
• Excellent verbal and written communication including telephone manner
• Ability to work in a hybrid environment

Key Work Outputs and Accountability

• Customer service and complaint handling; web & chat; outbound customer feedback (support) and performance indicators
• Call monitoring scores
• Telephony performance including volume of inbound/outbound calls and call duration
• Log accuracy, complaints handling, customer satisfaction
• Speed of response to emails and overall service delivery
• Quality of chat responses and feedback collection

Benefits

• Hybrid working

Equal Opportunity

Rentokil Initial is committed to achieving diversity and equity across the business.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!