Remote IT Service Desk Specialist (Windows/Office 365)

Jobgether; Venezuela; A distancia; VES 34.776.000 - 57.960.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent compensation in USD

Hardware and tools provided

Training allowances

Flexible personal time off

Collaborative culture

Descripción de la vacante

A leading staffing company is seeking an IT Service Desk Specialist to support end-users in a fully remote setting. The role involves troubleshooting hardware and software issues, managing tickets, and collaborating with global teams. Candidates should have strong IT support experience and proficiency with Windows and Office 365. This position offers excellent USD compensation, flexible PTO, and a collaborative company culture.

Formación

• Proven experience providing IT service desk or technical support in a remote environment.
• Ability to manage multiple tasks and work independently.
• Bonus: Experience with macOS or mobile devices.

Responsabilidades

• Provide L1-L2 technical support to end-users.
• Manage support tickets using ITSM tools.
• Install, configure, and maintain Windows and Office 365 environments.

Conocimientos

Troubleshooting skills (hardware, software, network)

Proficiency with Windows environments

Clear English communication skills

Customer service mindset

Educación

Certifications like CompTIA A+, ITIL Foundation

Herramientas

ServiceNow

Jira

Zendesk

Office 365

Descripción del empleo

A leading staffing company is seeking an IT Service Desk Specialist to support end-users in a fully remote setting. The role involves troubleshooting hardware and software issues, managing tickets, and collaborating with global teams. Candidates should have strong IT support experience and proficiency with Windows and Office 365. This position offers excellent USD compensation, flexible PTO, and a collaborative company culture.