IT Service Desk Specialist (Remote - Latam)

Jobgether; Venezuela; Remote; VES 34,776,000 - 57,960,000; Full time

Benefits offered by this job

Excellent compensation in USD

Hardware and tools provided

Training allowances

Flexible personal time off

Collaborative culture

Job summary

A leading staffing company is seeking an IT Service Desk Specialist to support end-users in a fully remote setting. The role involves troubleshooting hardware and software issues, managing tickets, and collaborating with global teams. Candidates should have strong IT support experience and proficiency with Windows and Office 365. This position offers excellent USD compensation, flexible PTO, and a collaborative company culture.

Qualifications

• Proven experience providing IT service desk or technical support in a remote environment.
• Ability to manage multiple tasks and work independently.
• Bonus: Experience with macOS or mobile devices.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk.

Responsibilities

• Provide L1-L2 technical support to end-users.
• Manage support tickets using ITSM tools.
• Install, configure, and maintain Windows and Office 365 environments.
• Escalate incidents appropriately and follow up to ensure timely resolution.
• Support Active Directory tasks, VPN and printer troubleshooting, and device imaging/configuration.
• Maintain documentation and update knowledge base articles for efficient support.
• Assist users with remote support tools, including RDP, AnyDesk, or TeamViewer.

Skills

Troubleshooting skills (hardware, software, network)

Proficiency with Windows environments

Clear English communication skills

Customer service mindset

ITSM tools

English communication

multitasking

customer service

Education

Certifications like CompTIA A+, ITIL Foundation

Tools

ServiceNow

Jira

Zendesk

Office 365

AnyDesk

TeamViewer

Intune

MDM tools

Job description

Overview

IT Service Desk Specialist (Remote - Latam). This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America.

As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and network issues, managing tickets efficiently, and providing high-quality support experiences. You will work with diverse tools and platforms, supporting Windows, Office 365, and connectivity solutions while escalating complex issues appropriately. Collaboration with IT teams and global colleagues will be key to maintaining smooth operations. This is a fully remote role, offering opportunities to engage with international clients and enhance your technical expertise in a fast-paced, people-focused environment.

Accountabilities

• Provide L1-L2 technical support to end-users across hardware, software, and network issues
• Manage support tickets using ITSM tools such as ServiceNow, Jira, or Zendesk
• Install, configure, and maintain Windows and Office 365 environments
• Escalate incidents appropriately and follow up to ensure timely resolution
• Support Active Directory tasks, VPN and printer troubleshooting, and device imaging/configuration
• Maintain documentation and update knowledge base articles for efficient support
• Assist users with remote support tools, including RDP, AnyDesk, or TeamViewer

Requirements

• Proven experience providing IT service desk or technical support in a remote environment
• Strong troubleshooting skills for hardware, software, and network-related issues
• Proficiency with Windows environments, Office 365, and Active Directory administration
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk
• Clear English communication skills and strong customer service mindset
• Ability to manage multiple tasks, follow procedures, and work independently
• Bonus: Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop; experience with macOS, mobile devices, Intune, or MDM tools

Benefits

• Fully remote, contractor-based position with excellent compensation in USD
• Hardware and tools provided for an efficient home office setup
• Work with global teams and prominent brands
• Training allowances to support continuous professional development
• Flexible personal time off (PTO) for vacation, study, or personal needs
• Collaborative, people-first culture fostering growth and engagement