Remote Customer Service Agent | Bilingual ES/EN

Xtendo Global; Venezuela; Remote; VES 8,065,000 - 11,649,000; Full time

Job summary

You will work with CRM systems, Excel and Google Suite, collaborating across departments to ensure customer satisfaction while maintaining accurate records and supporting order processes.

Qualifications

• Previous experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields.
• Attention to detail and experience in telephone management.
• Knowledge of CRMs, advanced Excel, Google Suite.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues promptly with a solution-oriented approach.
• Keep detailed records of customer interactions in the CRM.
• Update the database with relevant customer information and inquiries.
• Assist customers with orders, returns, and exchanges.
• Guide customers in product usage and basic technical solutions.
• Identify and communicate areas for improvement in customer service processes.
• Participate in ongoing training and development sessions to improve skills and product knowledge.
• Work closely with other departments to resolve complex issues and ensure customer satisfaction.
• Share customer feedback and suggestions with management to improve the experience.

Skills

customer service

empathy

communication

CRM knowledge

Excel

Google Suite

Education

Administration

Economics

Tools

CRM

Excel

Google Suite

Job description

You will work with CRM systems, Excel and Google Suite, collaborating across departments to ensure customer satisfaction while maintaining accurate records and supporting order processes.