Agent Customer Service

Xtendo Global; Venezuela; Remote; VES 8,065,000 - 11,649,000; Full time

Job summary

You will work with CRM systems, Excel and Google Suite, collaborating across departments to ensure customer satisfaction while maintaining accurate records and supporting order processes.

Qualifications

• Previous experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields.
• Attention to detail and experience in telephone management.
• Knowledge of CRMs, advanced Excel, Google Suite.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues promptly with a solution-oriented approach.
• Keep detailed records of customer interactions in the CRM.
• Update the database with relevant customer information and inquiries.
• Assist customers with orders, returns, and exchanges.
• Guide customers in product usage and basic technical solutions.
• Identify and communicate areas for improvement in customer service processes.
• Participate in ongoing training and development sessions to improve skills and product knowledge.
• Work closely with other departments to resolve complex issues and ensure customer satisfaction.
• Share customer feedback and suggestions with management to improve the experience.

Skills

customer service

empathy

communication

CRM knowledge

Excel

Google Suite

Education

Administration

Economics

Tools

CRM

Excel

Google Suite

Job description

We are hiring a Customer Service Agent | Remote in Venezuela. Provide customer service via phone, email, and chat, resolving inquiries and ensuring an exceptional experience. Requirements: service-oriented, empathetic, and strong communication skills. Language: Spanish or English at the C1/C2 level. Opportunity for growth at Xtendo Global Solutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

Information Management

• Keep detailed records of customer interactions in the CRM system.
• Update the database with relevant customer information and their inquiries.

Support and Assistance

• Assist customers with order, return, and exchange processes.
• Guide customers in the use of products and services, providing basic technical solutions when necessary.

Continuous Improvement

• Identify and communicate areas for improvement in customer service processes.
• Participate in ongoing training and development sessions to improve skills and product knowledge.

Collaboration

• Work closely with other departments to resolve complex issues and ensure customer satisfaction.
• Share customer feedback and suggestions with the management team to improve the customer experience.

Purpose

You will be part of a key team that provides exceptional customer service through various communication channels, with a focus on accuracy, efficiency, and external customer satisfaction.

Profile we are looking for

• Previous experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields.
• Attention to detail and experience in telephone management.
• Knowledge of CRMs, advanced Excel, Google Suite.

Competencies we value

• Inspiring leadership.
• Emotional intelligence.
• Analytical and planning skills.
• Adaptability and positive attitude.
• Communication and resolution skills.
• Time management and prioritization.
• Customer and detail orientation.

What do we offer you?

A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference.

You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.