Customer Service Agent VEN

Gocreativestudios; Caracas; Remote; VES 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Competitive salary

Remote position

Training and growth opportunities

Job summary

Gocreativestudios in Caracas offers a fully remote customer service role where you respond to inquiries via phone, email, and chat, resolve issues, and maintain records. You will escalate complex cases when needed and help improve service processes.

Ideal candidates have fluent English, experience in customer service or call centers, strong communication, and a reliable home setup. This remote position emphasizes timely support and a customer-first mindset.

Qualifications

• Fluent English (spoken and written) required.
• Previous experience in customer service, call centers, or BPO environments preferred.
• Strong communication skills and a customer-first attitude.
• Ability to multitask and stay organized under pressure.
• Reliable internet connection and a quiet home workspace (remote role).

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.
• Important for Latin America: U.S. residency and work permits are not required.

Skills

Fluent English

Customer service experience

Communication skills

Multitasking

Remote work setup

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer issues and **escalate** complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.
• Important for Latin America: U.S. residency and work permits are not required.

Requirements

• Fluent English (spoken and written) — required.
• Previous experience in customer service, call centers, or BPO environments preferred.
• Strong communication skills and a customer-first attitude.
• Ability to multitask and stay organized under pressure.
• Reliable internet connection and a quiet home workspace (remote role).

What we offer

• Competitive monthly salary.
• Fully remote position.
• Training and growth opportunities within the company.