Bilingual Insurance Support Specialist (EN/ES)

Nexsourcing; Caracas; Presencial; VES 16.158.000 - 26.930.000; Jornada completa

Descripción de la vacante

Nexsourcing in Caracas, Venezuela, is seeking a Bilingual Insurance Representative Support to manage high-volume calls and deliver exceptional client experiences. This role requires fluency in English and Spanish, focus on accuracy, and a customer-first approach.

You will prepare quotes, handle renewals, and coordinate with carriers using Outlook, Teams, WhatsApp, and various VOIP systems. As a full-time onsite position in Chacao, you’ll log all interactions in the CRM, provide timely follow-ups

Formación

• Bilingual in English and Spanish, written and spoken.
• Full-time availability with after-hours emergencies.
• Experience with Microsoft Office 365, QQCatalyst, TurboRater, SignNow and VOIP systems.
• Knowledge of insurance policies and carrier procedures.
• Able to work onsite in Chacao, Caracas.

Responsabilidades

• Handle inbound and outbound calls (70+ daily or 3-4 hours talk time).
• Provide tailored insurance quotes (auto, homeowners, commercial).
• Manage policy renewals, cancellations, non-payment notices, and document uploads.
• Respond promptly via Outlook, Teams, WhatsApp, and VOIP systems.
• Log all client interactions in CRM systems.
• Submit daily progress reports and maintain clear communication.

Conocimientos

Bilingual English/Spanish

Multitasking

Organizational skills

Independent work

Herramientas

Microsoft Office 365

QQCatalyst

TurboRater

SignNow

RingCentral

Verve

Outlook

Teams

CRM systems

Descripción del empleo

Nexsourcing in Caracas, Venezuela, is seeking a Bilingual Insurance Representative Support to manage high-volume calls and deliver exceptional client experiences. This role requires fluency in English and Spanish, focus on accuracy, and a customer-first approach.

You will prepare quotes, handle renewals, and coordinate with carriers using Outlook, Teams, WhatsApp, and various VOIP systems. As a full-time onsite position in Chacao, you’ll log all interactions in the CRM, provide timely follow-ups