Bilingual NOC Support Analyst - Network Helpdesk

CallTek; Venezuela; Presencial; VES 4.983.802 - 7.475.703; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits package

Opportunity for growth and career development

Training and support

Descripción de la vacante

A technology company in Venezuela is looking for a highly motivated NOC Helpdesk Bilingual Analyst to join their growing team. The successful candidate will provide technical support and monitoring services for network systems. Responsibilities include monitoring network performance, assisting users with inquiries, and troubleshooting problems. Ideal candidates will be fluent in English and have strong analytical skills. The role offers competitive salary and benefits in a multicultural environment.

Formación

• Experience in a helpdesk or technical support environment preferred.
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsabilidades

• Monitor network performance and respond to alerts.
• Provide technical assistance in English via phone, email, and chat.
• Troubleshoot hardware and software problems.

Conocimientos

Fluency in English

Analytical skills

Problem-solving skills

Customer service skills

Educación

High school diploma

Associate's or Bachelor's degree in a related field

Herramientas

Ticketing systems

Network protocols

Descripción del empleo

A technology company in Venezuela is looking for a highly motivated NOC Helpdesk Bilingual Analyst to join their growing team. The successful candidate will provide technical support and monitoring services for network systems. Responsibilities include monitoring network performance, assisting users with inquiries, and troubleshooting problems. Ideal candidates will be fluent in English and have strong analytical skills. The role offers competitive salary and benefits in a multicultural environment.