Director of Residences & HOA Operations

Susurros del Corazón, Auberge Collection; Punta de Mata; Presencial; VES 67.178.000 - 95.969.000; Jornada completa

Descripción de la vacante

Susurros del Corazón, Auberge Collection, invites a seasoned Director of Residences to lead our Residential and Homeowners Association operations at the Riviera Nayarit property. You will join the Executive Team with full accountability for governance, staffing, budgeting, and ensuring an elevated homeowner experience.

You will collaborate with real estate and hotel teams to optimize branded services and coordinate post-closing activities, while maintaining compliance with governing documents

Formación

• 5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties.
• Proven leadership and project management abilities.
• Fluent in English and Spanish with strong cross-cultural understanding.
• Strong financial acumen with budgeting and cost control experience.
• Familiarity with local community association laws and governance.
• Attention to detail with commitment to quality and precision.

Responsabilidades

• Collaborates with HOA Board to ensure smooth operation and governance.
• Develop staffing needs for residential services and onboard team members.
• Coordinate branded services, amenities, and facilities with real estate and hotel teams.
• Manage post-closing activities, move-in logistics, and service accounts.
• Lead day-to-day operations of the Residences and align with residential goals.
• Create programs to meet homeowners’ service and amenity objectives.
• Ensure compliance with governing documents and local community laws.
• Oversee budgeting, financial reporting, and vendor contracts in collaboration with Finance.
• Implement homeowner welcome program and onboarding materials.
• Maintain the owner portal and residential data aligned with standards.

Conocimientos

Leadership

Operations management

Budgeting & forecasting

Bilingual English/Spanish

Governance knowledge

Descripción del empleo

Susurros del Corazón, Auberge Collection, invites a seasoned Director of Residences to lead our Residential and Homeowners Association operations at the Riviera Nayarit property. You will join the Executive Team with full accountability for governance, staffing, budgeting, and ensuring an elevated homeowner experience.

You will collaborate with real estate and hotel teams to optimize branded services and coordinate post-closing activities, while maintaining compliance with governing documents