Director of Residences

Susurros del Corazón, Auberge Collection; Punta de Mata; Presencial; VES 67.178.000 - 95.969.000; Jornada completa

Descripción de la vacante

Susurros del Corazón, Auberge Collection, invites a seasoned Director of Residences to lead our Residential and Homeowners Association operations at the Riviera Nayarit property. You will join the Executive Team with full accountability for governance, staffing, budgeting, and ensuring an elevated homeowner experience.

You will collaborate with real estate and hotel teams to optimize branded services and coordinate post-closing activities, while maintaining compliance with governing documents

Formación

• 5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties.
• Proven leadership and project management abilities.
• Fluent in English and Spanish with strong cross-cultural understanding.
• Strong financial acumen with budgeting and cost control experience.
• Familiarity with local community association laws and governance.
• Attention to detail with commitment to quality and precision.

Responsabilidades

• Collaborates with HOA Board to ensure smooth operation and governance.
• Develop staffing needs for residential services and onboard team members.
• Coordinate branded services, amenities, and facilities with real estate and hotel teams.
• Manage post-closing activities, move-in logistics, and service accounts.
• Lead day-to-day operations of the Residences and align with residential goals.
• Create programs to meet homeowners’ service and amenity objectives.
• Ensure compliance with governing documents and local community laws.
• Oversee budgeting, financial reporting, and vendor contracts in collaboration with Finance.
• Implement homeowner welcome program and onboarding materials.
• Maintain the owner portal and residential data aligned with standards.

Conocimientos

Leadership

Operations management

Budgeting & forecasting

Bilingual English/Spanish

Governance knowledge

Descripción del empleo

Company Description

Susurros del Corazón, Auberge Collection, is a vibrant oceanfront enclave set between jungled cliffs and a pristine stretch of shoreline overlooking Bahía de Banderas in Punta de Mita on Mexico’s Pacific Coast. The resort offers 82 ocean-view studios, casitas, and suites, along with 30 two- to five-bedroom casas and oceanfront residences, highlighted by a seven-bedroom signature villa. The resort is home to several dining venues, including Casamilpa, a signature farm-to-table restaurant featuring Mediterranean cuisine with Mexican influences, La Boquita, an open-air taqueria, as well as a pool bar, private cabanas, and captivating epicurean experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy fuels wellness, inviting a holistic experience that beckons the rhythmic energy of the waves. Three infinity-edge pools cascading down to the beach and Morritos Kids Club create a haven for relaxation and family memories. An array of unscripted adventures and experiences invite exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxuriously relaxed surf retreat in an unspoiled oceanside oasis.

For more information: auberge.com/susurros

Connect with Susurros del Corazón, Auberge Collection on Instagram @SusurrosAuberge and #AlwaysAuberge.

Job Description

Join our team as Director of Residences and become one of the authors of our story. As the Director of Residences at Susurros del Corazon, you will lead a passionate team dedicated to ensuring the seamless operation of our Riviera Nayarit property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence, the homeowner experience, and precision in every detail.

Responsibilities

• Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
• Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.
• Work with real estate and hotel teams to optimize branded services, amenities, and facilities.
• Coordinate all post-closing activities, including residence renovation or fit-out approvals, move-in logistics, establishment of service accounts, etc.
• Lead and coordinate the day-to-day operations of the Residences.
• Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.
• Ability to prepare and implement comprehensive owner services, amenity plans, and programs.
• Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.
• Master the allocation methods, budget process, and financial reporting obligations, with the assistance of the Director of Finance.
• Execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression of the homeowner experience.
• Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.
• Maintain the residential database and owner portal, adhering to established residential standards, governance compliance, and local community association laws.

Qualifications

• 5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties, with a focus on governance, operations, and elevated resident experiences.
• Proven leadership skills with strong organizational and project management abilities to effectively prioritize tasks.
• Fluent in English and Spanish, with a strong understanding of Mexican and U.S. culture
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Familiarity with the operations and priorities of all operating departments.
• Experience ensuring compliance with local community association laws and regulations.
• Exceptional attention to detail with an unwavering commitment to quality and precision

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge