Bilingual Scheduling & Intake Specialist — Remote

GoLean Health; Maracaibo; Presencial; VES 6.702.000 - 9.546.000; A tiempo parcial

Descripción de la vacante

GoLean Health seeks a bilingual Scheduling & Intake Specialist to support a personal injury practice remotely. This part-time role starts at 30 hours per week with a $7/hour rate, focusing on patient scheduling, intake, and documentation.

You will guide patients through the journey from scheduling to pre-visit intake, collect medical histories, manage liens and Letters of Protection, and ensure forms are completed before visits. A warm, empathetic communicator is essential.

Formación

• Fully fluent in English and Spanish, including confident verbal communication.
• Healthcare background with patient histories/medical complaints experience.
• Strong knowledge of common medical terminology.
• Excellent listening, interviewing, documentation, and interpersonal skills.
• Ability to communicate empathetically and make patients feel heard.

Responsabilidades

• Manage end-to-end patient scheduling and ensure appointments are entered accurately.
• Conduct detailed intake calls 2–3 days before appointments and document conversations.
• Send lien, Letter of Protection, consent forms via text or email and ensure signatures.
• Monitor shared inbox and respond to routine inquiries, escalating when needed.
• Practice clinical triage & escalation and refer emergencies to appropriate care.
• Document workflows and support SOPs and back-up coverage during high workload.

Conocimientos

Bilingual English/Spanish

Scheduling

Medical terminology

Active listening

Documentation

Empathetic communication

Independent work

Time management

Herramientas

GoLean Productivity Tool

GoLean Private Network

Practice management systems

Descripción del empleo

GoLean Health seeks a bilingual Scheduling & Intake Specialist to support a personal injury practice remotely. This part-time role starts at 30 hours per week with a $7/hour rate, focusing on patient scheduling, intake, and documentation.

You will guide patients through the journey from scheduling to pre-visit intake, collect medical histories, manage liens and Letters of Protection, and ensure forms are completed before visits. A warm, empathetic communicator is essential.