Remote Bilingual Patient Follow-Up & Records Liaison

GoLean Health; Valencia; Presencial; VES 6.963.000 - 9.285.000; A tiempo parcial

Descripción de la vacante

GoLean Health is seeking a highly organized, dependable, and personable Bilingual Patient Follow-Up Specialist to support a growing personal injury medical practice. This remote role starts with 30 hours per week and a focus on clearing a backlog of patient follow-up calls, outbound outreach, and accurate documentation.

The ideal candidate has Medical Assistant experience, excellent bilingual communication skills, and a meticulous attention to detail handling sensitive patient and legal

Formación

• Fully fluent in English and Spanish.
• Previous Medical Assistant/Receptionist experience.
• Strong understanding of medical terminology.
• High attention to detail when entering records.
• Excellent phone skills with a warm, patient-centered approach.
• Able to work Mountain Time hours.

Responsabilidades

• Contact patients approximately 4 to 6 weeks after their visit to check on their recovery and current condition.
• Document patient recovery progress in the practice's symptom database.
• Respond to requests from attorneys and law firms for patient evaluations, medical records, and billing documentation.
• Upload completed evaluations, records, bills, and other requested documentation into designated portals.
• Provide End-of-Day reports summarizing completed calls and outstanding tasks.
• Learn Scheduling & Intake workflows and provide backup coverage when needed.

Conocimientos

Bilingual English/Spanish

Medical terminology

Attention to detail

Telephone communication

Task management

MT hours

Descripción del empleo

GoLean Health is seeking a highly organized, dependable, and personable Bilingual Patient Follow-Up Specialist to support a growing personal injury medical practice. This remote role starts with 30 hours per week and a focus on clearing a backlog of patient follow-up calls, outbound outreach, and accurate documentation.

The ideal candidate has Medical Assistant experience, excellent bilingual communication skills, and a meticulous attention to detail handling sensitive patient and legal