Appointment Setter – Home Remodeling

Virtustant; Venezuela; Remote; VES 18,516,000 - 30,860,000; Full time

Job summary

Virtustant is seeking an Appointment Setter to reach warm leads interested in bathroom remodeling, qualify needs, and book in-home appointments for the sales team. This is a non-sales role focusing on qualification and scheduling in GoHighLevel CRM; work will be conducted remotely.

The role requires excellent English (C2), experience in outbound calls, and the ability to follow scripts and document interactions precisely.

Qualifications

• C2 English proficiency with clear communication.
• Proven appointment-setting or outbound calling experience.
• Able to work 9–5 PT, full-time, with reliable internet.

Responsibilities

• Make outbound calls to warm leads using provided scripts.
• Respond promptly to inbound inquiries and qualify prospects.
• Schedule in-home appointments for the sales team.
• Maintain accurate call records in GoHighLevel.
• Meet daily calling, follow-up, and appointment targets.

Skills

C2 English

Outbound calling

Active listening

Follow scripts

Recordkeeping

Time zone coordination

Full-time availability

Tools

GoHighLevel

Calling software

Scheduling tools

Job description

Job Title: Appointment Setter

About The Company

Our client specializes in bathroom remodeling in the Los Angeles area.

Job Description

Our client is looking to bring the appointment setting process in-house by hiring appointment setters to contact warm leads who have expressed interest in bathroom remodeling, qualify their needs, follow up consistently, and schedule in-home appointments for their sales representatives. Leads will be purchased from a third-party provider and generated through their own campaigns, with callers managing everything through GoHighLevel CRM. This is a non-sales position. Your primary responsibility is to qualify interested prospects and book appointments, not to sell or close bathroom remodeling projects.

Responsibilities Of The Role

• Make outbound calls to warm leads who have expressed interest in bathroom remodeling, using the company's provided scripts.
• Respond promptly to inbound leads generated through the company's own marketing campaigns.
• Qualify prospects by understanding their remodeling needs, interest level, and suitability for the company's services.
• Schedule in-home appointments for the sales team, ideally for the following day or as soon as the prospect is available.
• Follow up with leads consistently, including calling twice daily for 5–10 days when required by the lead provider.
• Maintain accurate records of calls, conversations, follow-up attempts, and appointment details in GoHighLevel CRM.
• Manage leads through the pipeline, ensuring no prospects are overlooked and all required follow-up activities are completed.
• Coordinate with the sales team to ensure appointments are properly scheduled and relevant information is documented.
• Meet daily calling, follow-up, lead qualification, and appointment-setting targets.

Required Experience And Qualifications

• C2 English proficiency, with clear communication and the ability to understand American slang and communicate effectively with customers.
• Previous experience in appointment setting, outbound calling, telemarketing, or lead qualification.
• Strong verbal communication and active listening skills.
• Ability to follow scripts, qualify prospects, handle follow-ups, and book appointments without being responsible for closing sales.
• Strong organizational skills and accurate recordkeeping, including call notes and follow-up activities.
• Ability to work full-time, Monday through Friday, from 9 AM to 5 PM Pacific Time.
• Reliable internet connection, a suitable computer, and a quiet, professional calling environment.

Preferred Skills

• Previous experience with GoHighLevel or a similar CRM.
• Experience in home improvement, bathroom remodeling, construction, or other home services.
• Experience working with warm leads and inbound inquiries.
• Familiarity with lead management pipelines, automated follow-up processes, and appointment scheduling.
• Experience meeting daily calling targets and tracking appointment-setting performance.

Personality

• Proactive
• Persistent
• Organized
• Comfortable making a high volume of calls throughout the day
• Friendly
• Confident
• Patient
• Able to build rapport quickly with potential customers while keeping conversations focused on qualifying leads and booking appointments

Software & Tools

• GoHighLevel: Primary CRM for managing leads, tracking calls, updating contact records, documenting conversations, scheduling appointments, and managing follow-up activities.
• Calling software: To make outbound calls to warm leads and handle inbound inquiries.
• Appointment scheduling tools: To book and coordinate in-home appointments with the sales team.
• Call scripts and lead qualification guidelines: To ensure consistent communication and determine whether prospects are a good fit for the company's services.

Schedule

Monday through Friday

09:00 to 17:00 Pacific Time

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.