Zoom & Five9 Support Intern (Remote-friendly)

Werner Enterprises, Inc.; Omaha (NE); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid housing assistance

Health/dental/vision plans

401(k) plan

Paid time off

Job summary

Werner Enterprises, Inc. is offering a 11-week summer internship at our Corporate Headquarters in Omaha, Nebraska. The program provides paid job training, learning opportunities, and potential paid housing assistance.

Interns will gain real-world experience in a collaborative environment with various development activities and networking opportunities. The role focuses on supporting Zoom and Five9 platforms, with training and onboarding support, while allowing some remote/off-site opportunities

Qualifications

• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred.
• Strong communication and teamwork skills are required.
• Ability to create helpful user guides and training materials.

Responsibilities

• Support setup, configuration, and daily management of Zoom, webinars, Chat, Phone, and Five9 tools.
• Troubleshoot Zoom and Five9 issues and escalate to senior staff when necessary.
• Monitor performance and uptime of Zoom and Five9 services and report outages promptly.
• Create and update user guides, FAQs, and training materials for Zoom and Five9 features.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to optimize platform usage and suggest improvements.

Skills

Customer support

Communication

Training materials

Education

Bachelor’s degree in Computer Science or MIS

Tools

Zoom

Five9

Salesforce

Job description

Werner Enterprises, Inc. is offering a 11-week summer internship at our Corporate Headquarters in Omaha, Nebraska. The program provides paid job training, learning opportunities, and potential paid housing assistance.

Interns will gain real-world experience in a collaborative environment with various development activities and networking opportunities. The role focuses on supporting Zoom and Five9 platforms, with training and onboarding support, while allowing some remote/off-site opportunities