Telecom Support Intern

Werner Enterprises, Inc.; Omaha (NE); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid housing assistance

Health/dental/vision plans

401(k) plan

Paid time off

Job summary

Werner Enterprises, Inc. is offering a 11-week summer internship at our Corporate Headquarters in Omaha, Nebraska. The program provides paid job training, learning opportunities, and potential paid housing assistance.

Interns will gain real-world experience in a collaborative environment with various development activities and networking opportunities. The role focuses on supporting Zoom and Five9 platforms, with training and onboarding support, while allowing some remote/off-site opportunities

Qualifications

• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred.
• Strong communication and teamwork skills are required.
• Ability to create helpful user guides and training materials.

Responsibilities

• Support setup, configuration, and daily management of Zoom, webinars, Chat, Phone, and Five9 tools.
• Troubleshoot Zoom and Five9 issues and escalate to senior staff when necessary.
• Monitor performance and uptime of Zoom and Five9 services and report outages promptly.
• Create and update user guides, FAQs, and training materials for Zoom and Five9 features.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to optimize platform usage and suggest improvements.

Skills

Customer support

Communication

Training materials

Education

Bachelor’s degree in Computer Science or MIS

Tools

Zoom

Five9

Salesforce

Job description

Our summer internship program is an excellent opportunity to tie what you have learned in the classroom into real-world experience. The program consists of an 11-week immersion into Werner Enterprises.

Internship Overview:

• Paid internship that includes dedicated job training and learning opportunities
• Located at our Corporate Headquarters in Omaha, Nebraska (some remote and off-site opportunities may be available)
• Collaborative, inclusive work environment
• Real-world experience
• Paid housing/housing assistance may be available

Responsibilities:

• Support the setup, configuration, and daily management of Zoom meetings, webinars, Chat, Phone, and Five9 contact center tools to ensure smooth communication and customer interactions.
• Help troubleshoot user issues related to Zoom and Five9, including audio/video problems, connection issues, and platform errors, escalating to senior staff when necessary.
• Assist in monitoring the performance and uptime of Zoom and Five9 services, reporting outages or disruptions promptly.
• Create and update user guides, FAQs, and training materials to assist team members in effectively using Zoom and Five9 features.
• Help with integrating Zoom and Five9 with other business systems like Salesforce, Bot applications ensuring seamless workflows.
• Assist in onboarding new users on Zoom and Five9, including account setup and basic training.
• Gather usage statistics and feedback to help optimize platform usage and suggest improvements.

Qualifications:

• Pursuing a Bachelor’s degree in Computer Science, MIS, or related discipline preferred

Internship Development Activities:

• Lessons with Leaders Sessions
• Mentor Program
• Intern Activities
• Community Support Events
• Networking
• Summer Project Proposal and Presentation
  We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant’s age.