Zoo Ticketing & Guest Services Specialist

Elmwood Park Zoo; Norristown (Montgomery County); On-site; USD 17,000 - 24,000; Part time

Job summary

Elmwood Park Zoo is seeking a Part Time – Seasonal Ticketing Representative in Norristown, PA. You will assist with park ticket sales, process payments, and promote memberships while delivering outstanding guest service.

Must be able to work weekends and holidays; the schedule varies with events and weather. Prior cash handling and strong communication are required; ability to lift 30 pounds is expected. Training provided to ensure smooth operations at the front desk.

Qualifications

• Prior cash handling experience required
• Good written and verbal communication skills
• Ability to stand for long periods of time
• Ability to lift and/or move 30 pounds
• Comfortable being exposed to all weather conditions
• Must be able to pass background and child abuse clearances
• Two forms of official valid identification are required

Responsibilities

• Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
• Follow and adhere to all policies and procedures for their specific department and the Zoo at all times
• Support the overall Guest Services Department front line operation which may include – processing park ticket sales, scanning tickets, mobility fleet rentals and facilitating entry into the park
• Handle all membership sales, inquiries, and engage with park guests to promote annual membership benefits
• Facilitates guest entry and line control, including directing guests while on a vocal amplifier and public speaking
• Able to keep a balanced cash drawer, collecting payments and providing correct change, and operating a point of sale system
• Communicate effectively with both adults and children in both group and individual settings
• Must be able to enforce all entry policies and zoo rules (ticket validity, restricted items, etc.)
• Communicating with other departments regarding deliveries, meetings, experiences, and tours
• Must be comfortable with conflict resolution and de-escalation, with the ability to remain composed and attentive when interacting with the public
• Operation of point-of-sale systems
• Being attentive to all guest needs stated and implied
• Providing engaging and supportive service to all guests
• Informs managers of comments, complaints, or concerns
• Assist in the Guest Services Department as per business needs
• Performs other duties as may be assigned by Guest Services Management
• Assist with working, operating, and executing programming and events hosted by the Zoo

Skills

Customer service

Cash handling

Point of sale

Job description

Elmwood Park Zoo is seeking a Part Time – Seasonal Ticketing Representative in Norristown, PA. You will assist with park ticket sales, process payments, and promote memberships while delivering outstanding guest service.

Must be able to work weekends and holidays; the schedule varies with events and weather. Prior cash handling and strong communication are required; ability to lift 30 pounds is expected. Training provided to ensure smooth operations at the front desk.