Guest Services Associate: Tickets & Upgrades (Part-Time)

Naples Zoo, Inc.; Naples (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Naples Zoo, Inc. is seeking a Part-Time Guest Services Representative to greet visitors, process tickets, and provide information about memberships and events. This role requires a friendly, outgoing demeanor, strong cash handling, and the ability to work weekends.

You will assist guests with purchases, answer questions, resolve issues, and promote upgrades, with 15–24 hours per week and on-site shifts in South Florida. Must be able to stand for long periods and work as part of a team.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License.
• Minimum 18 years old.
• Must be able to work as part of a team.
• Strong cash-handling skills.
• Flexible hours including weekends and evenings.
• Able to stand for long periods and outdoors in Florida weather.

Responsibilities

• Sell and process tickets and memberships, handling payments and receipts.
• Provide friendly guest service by greeting visitors and addressing questions.
• Offer information about ticket options, membership benefits, and promotions.
• Resolve ticket or membership issues promptly and professionally.
• Promote events, upgrades, and additional services to enhance guest experience.

Skills

Customer service

Cash handling

Communication

Teamwork

Multilingual

Friendly demeanor

Education

High School Diploma or equivalent

Valid Driver’s License

Minimum 18 years old

Job description

Naples Zoo, Inc. is seeking a Part-Time Guest Services Representative to greet visitors, process tickets, and provide information about memberships and events. This role requires a friendly, outgoing demeanor, strong cash handling, and the ability to work weekends.

You will assist guests with purchases, answer questions, resolve issues, and promote upgrades, with 15–24 hours per week and on-site shifts in South Florida. Must be able to stand for long periods and work as part of a team.