Seasonal Guest Experience & Ticket Sales Associate

Detroit Zoo; Royal Oak (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) match plan

Medical, prescription, vision and dent

Dental insurance

Short and long term disability plan

Life insurance programs

Paid time off accrual

Detroit Zoo membership and guest

In-park merchandise and food discounts

Event and program discounts

Referral and retention bonuses

Job summary

The Detroit Zoo is seeking a Seasonal Guest Relations Sales Associate to welcome guests, assist with admissions, parking, rides, and events, and help drive ticket revenue. You will work across multiple locations with a focus on delivering engaging, memorable guest experiences.

Ideal candidates are 17+ years old with customer service experience, a friendly, professional demeanor, and basic computer and cash-register skills. This seasonal role offers a robust benefits package and in-park perks.

Qualifications

• Must be 17 years of age or older.
• Previous experience in customer service or other activities involving positive contacts with the public.
• Must have a positive, friendly, and social disposition.
• Be able to interact with the public in a professional and efficient manner.
• Must be comfortable using a computer and a cash register
• Basic math skills are required.

Responsibilities

• Work in multiple locations of the Guest Relations department including admissions, rides and attractions, parking operations and events.
• Carry out all assignments to provide guests engaging, meaningful, and memorable experiences.
• Engage with all guests in a friendly, professional, welcoming manner, and resolve guest complaints when able, involving the Guest Relations Supervisor as needed.
• Direct visitors to various facilities and exhibits, providing information accordingly.
• Responsible for achieving high customer satisfaction scores, revenue generation, and sustaining sales goals outlined by the organization (details in Guest Relations Manual).
• Demonstrate the ability to use proven sales techniques and strategies to contribute to an increase in ticket revenue.
• Collects admission, parking, attractions, membership, and event fees.
• Demonstrate in-depth product knowledge in all sales categories including rides, attractions and membership.
• Actively sell all ticket packages.
• Follows all cash-handling procedures as outlined in the cash-handling manual.
• Always support safe and efficient department operations.
• Respond to emergencies by notifying proper authorities and following emergency response protocols.
• Drive the tractor train.
• Maintain premises in a clean and orderly condition, reporting malfunctioning equipment, wear and tear, damage, and theft.
• Help set up and operate special events.
• Respond to customer needs.
• Comply with all federal, state, local, and organizational policies/procedures.

Skills

Customer service

Friendly demeanor

Public interaction

Cash handling

Basic math

Education

High School Diploma or GED

Job description

The Detroit Zoo is seeking a Seasonal Guest Relations Sales Associate to welcome guests, assist with admissions, parking, rides, and events, and help drive ticket revenue. You will work across multiple locations with a focus on delivering engaging, memorable guest experiences.

Ideal candidates are 17+ years old with customer service experience, a friendly, professional demeanor, and basic computer and cash-register skills. This seasonal role offers a robust benefits package and in-park perks.