Seasonal Guest Experience Pro: Admissions, Sales & Rides

Zoo New England; Stoneham (MA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Zoo New England is seeking a Guest Experience Associate to assist with admissions, memberships, and attraction operations. The role requires friendly guest service, accurate cash handling, and the ability to work outdoors in all weather conditions.

You will use POS systems to process transactions, help customers with questions, and support crowd control during busy periods and special events. Attendance and punctuality are essential in a team-focused environment.

Qualifications

• Must be able to handle cash and transactions accurately.
• Able to work outdoors in all weather seasons.

Responsibilities

• Greet guests warmly and provide a positive first impression.

Skills

Cash handling

Customer service

Teamwork

Outdoor work

Attendance & punctuality

English fluency

Education

High school diploma or equivalent

Tools

POS systems

Job description

Zoo New England is seeking a Guest Experience Associate to assist with admissions, memberships, and attraction operations. The role requires friendly guest service, accurate cash handling, and the ability to work outdoors in all weather conditions.

You will use POS systems to process transactions, help customers with questions, and support crowd control during busy periods and special events. Attendance and punctuality are essential in a team-focused environment.